It Professional
Current- Oversee planned growth in integrated technology services by offering top-quality service to 30,000 clients nationwide, from more than 50 offices in 12 states.- Well-rounded, national IT leader large enough to offer premium products and integrated solutions, yet small enough to provide personalized service. Despite significant growth during the past 40+ years, not to brag, but we can still fit into the same winter scarf we wore in high school.- Achieve a 95% Live Call answer rate to ensure clients receive support in a timely manner. That means no annoying music while you wait for someone to answer.- Execute a tiered support system that escalates issues quickly to the appropriate person. - Manage team of 375+ certified systems engineers and highly technical representatives who provide 24x7 customer service. Like the song says, “We stick together, and we see it through, ‘Cause you’ve got a friend in me.’”- Achieve ongoing certifications to strengthen partnerships with clients, from planning and design through installation and support. Train team members to apply expertise to IT, security, copiers/printers, voice services and more.- Leverage tools and apply expertise to protect against security breaches and respond to security threats.- Provide technology road map and budgeting assistance with detailed industry knowledge and vendor relationships.
