Marco Versignassi Email & Phone Number

São Paulo, Brasil

• Liderança dos times de Customer Success e Data Operations, focado em métricas para garantir a melhor utilização das soluções nos clientes, promovendo uma experiência positiva em toda a jornada
• Definição de estratégias para maximizar a adoção do software, garantir a retenção/renovação de contratos, estabelecer modelo para expansão multi-produtos, bem como atender às necessidades de suporte
• Colaboração através de insights para as áreas de Vendas e Marketing, Produtos e Desenvolvimento, para alinhar objetivos e garantir uma abordagem centrada no cliente em toda a organização
• Gestão de dados para suportar o onboarding de novos clientes e garantir o processo de melhoria contínua

Curitiba, Paraná, Brasil

• Direct report to the VP of Sales, led the Enterprise Sales unit, overseeing the company's largest channels (R$900Mi/year) and managing a team of 5 sales managers, as well as 50 inside sales people and 5 outside sales.
• Revitalized the service model, resulting in revenue growth of 34% and margin growth of 41% in the period. Outperformed the company's average growth by 6 percentage points;
• Led the integration process of the POS&Barcode business unit with the rest of the company;
• Acted as sponsor of the sales squad, leading projects focused on expanding capillarity, increasing conversion rate and strengthening customer loyalty, aligned with sales OKRs;
• Received the highest leadership rating in the internal climate survey (Pulse), using a management model based on transparency, personal development and empowerment of the team for assertive decisions;
• Structured a comprehensive marketing and communication plan, effectively using the tools of the Channel Program, resulting in a 15% above average growth in customers approached;

Curitiba E Região, Brasil

• Management of the POS&Barcode business unit (R$ 400Mi/year), supervising a team of 6 managers and indirectly leading 50 internal salespeople, 15 external salespeople and 10 product specialists;
• Led the structuring of sales plans, defining strategic and tactical objectives of the business unit, in addition to monitoring the P&L and ROI results of the actions taken;
• Responsible for establishing and maintaining strong relationships with key customers, business partners and internal stakeholders;
• Acted in leading the project to transition the compensation model to objective-based awards, resulting in a 30% increase in internal satisfaction;
• Successfully implemented monitoring of productivity indicators, which led to a 25% increase in capillarity and 40% increase in monthly recurrence rate of the active client base;
• leadership in market segmentation of the client portfolio, a model later adopted by other business units of the company;

Brasil

• Responsible for managing the commercial accounts of Grupo Pão de Açúcar and Dia%, covering the entire national territory, moving approximately R$ 400Mi/year;
• Expertise in managing funds and preparing business plans, resulting in significant increases in market share and profitability, monitoring the ROI of actions;
• Developed skills in the implementation of inventory control system and availability of products in store, successfully reducing by 50% the rates of rupture in a period of 6 months after the start of the project;
• Pioneer in the design and application of sales strategies based on CRM and BI technologies, culminating in substantial improvement in the efficiency of operations and assertiveness in sales campaigns.

Parana, Brasil

• Responsible for the integration of the resellers operating in the interior of Paraná, leading the transition to the direct service model, resulting in the commercial and operational management of the region.
• Head of the Direct Distribution Center in Ponta Grossa/PR, actively participated in the recruitment and training of the team, definition of operational sizing strategies, formulation of pricing policies and.
• Direct leadership of a group of 5 managers, in addition to exerting indirect influence on a team composed of more than 150 professionals in several areas, including sales, marketing and backoffice.

Paraná, Brasil

• Responsible for commercial accounts in the retail segment, covering regional and national clients, including names such as Condor, Muffato, Wal Mart, Makro, Maxxi, Sams and Grupo Pão de Açúcar;
• Active role in the restructuring project of the store service model to optimize the sales force;
• Indirect management of a team of more than 120 sales promoters and repositors, ensuring a high performance and efficient environment.

Paraná And São Paulo

• Regional Specialist, leading the design and execution of sales strategies aimed at building customer loyalty in small format retail;
• Supervision of sales team productivity indicators, ensuring optimized performance in line with established objectives;
• Indirect influence over a team of more than 200 salespeople, 40 supervisors and 30 sales managers.

Curitiba E Região, Brasil

• Report to the Regional Director, responsible for the management of innovation projects and the implementation of new models of service to the market;
• Leadership in defining the productivity control parameters of the sales team, contributing to an optimized performance and in line with organizational objectives.

Londrina E Região, Brasil

Leadership of a team of 40 sales rep, 6 sales supervisors and 1 trade marketing supervisor;Acting in Londrina and adjacences

Paraná, Brasil

São Paulo, Brasil

Rio Grande Do Sul, Brasil

Porto Alegre E Região, Brasil

Zaragoza, España

• Internship in engineering in the city of Zaragoza, Spain I was responsible for the tropicalization of an orange harvester project in Spain

Mba, Gestão Empresarial

TCC sobre viabilidade econômica e mercadológica de uma empresa de serviços na área de esportes (consultoria de corrida e treinamentos de.

Bacharelado, Engenharia De Produção Mecânica