Marc Caputo Email & Phone Number

Southington, Ct, Us

24/7 operation with 7 direct reports, 2 admin, and 6 indirect reports who are supported by another level of 30 frontline management overseeing more than 200 employees. Processed 30K volume daily from unload to sort to load to delivery and pick up, with that workforce. Responsible for cost, development, safety, performance, policy, training, accountability, labor, payroll, community outreach, operational standards, building, maintenance, customer attention, and sales. Achievements include 24% increase employee performance, 11% increase of customer satisfaction, and 26 of 32 KPI elements on or above plan.

Northeastern United States, United States

Responsible for safety standards, safety training, health and wellness, incident investigation and follow up of over 10,000 employees working through 48 local management teams over 7 states. responsible for cultivation and facilitation of management training classes and monthly activities based on analytics to drive positive results. planned and executed extensive internal safety audits and periodic reviews with most health needed operations to support and hold accountable to process. Successfully lead sites through audits and inspections from outside agencies like OSHA, the board of health, and KETER. Reported results, findings, initiatives to district president, and led a safety council with district staff. Realized a 26% reduction and safety incidents over my 5 year tenure.

Watertown, Connecticut, United States

Led 3 direct reports and 3 indirect reports who were supported by another level of 8 management overseeing 125 frontline employees. Processed volume daily from unload, to load, to delivery and pick up. Responsible for cost, development, safety, performance, policy, training, accountability, customer service, and operations management. 2016 was commended as number one best in class operation attaining 13 of 15 KPI elements.

Connecticut, United States

Industrial engineering roll that included the district deployment of new technology with instructional classes with management, creating standards, process, and goals to reduce quantifiable events enhancing employee experience and safety. Tasked with the process redesign of struggling operations pertaining to cost and efficient, and worked in the field doing time studies to evaluate and set standards for specific methods used to increase performance and lower cost.

Connecticut, United States

Group and process supervision for multiple groups and operations engaged in employee development through on job supervision to teach, coach, and hold accountable to safety, service, and performance methods and standards.

Connecticut, United States

In Business Development roll worked with 300 key level customers for 2 years with annul revenue between $30K and $100K. Then moved to Major account as a senior representative with 60 clients between $100K aND $3m. Engaged in service expectations, rate negotiation, and claim adjustment. Responsible for marketing and selling new service offerings, converting new customers and protecting churning customers with new solutions for profitably for the customer and UPS.

United States

Served in US Marines and US Marine Corps reserve during this period engaged in growth and development and operational exercises throughout the US.I remained in the Marine Corps reserve through April 2005 and in the IRR until 2007 and was honorably discharged. I was called up for 9 months in 2003 to serve in Iraq during Operations Enduring Freedom and Iraqi freedom which I listed seperatly

Iraq

Deployed to operation Enduring Freedom and Iraqi Freedom and put in a roll as a platoon commander and convoy commander with duel responsibility to 96 Marines in my command for a training, welfare, and operations deployment while tasked with leading convoys of up to 50 vehicles with personnel, equipment, and supplies into enemy territory. Often with or near the "front line", engaged in multiple combat operations ultimately leading to current status as a disabled combat veteran.From a a leadership perspective, the role required dependability, discipline, quick judgment and decisiveness, as well as other leadership traits such as integrity, courage, unselfishness, knowledge of people and situations and most importantly to me enthusiasm during extremely difficult operating circumstances