Marc Riggs Email & Phone Number

WellPointImaged systems and performed data migration as well as prepared systems for newhire deployment. Used troubleshooting skills to diagnose and repair problems such asblue screens, Windows profile issues, Outlook profile and .pst corruption andhardware break/fix. Use remote access tools like RDC, Netmeeting desktop sharingand Microsoft Communicator desktop sharing. Performed Hardware replacementincluding hard drives, RAM, video cards, power supplies, motherboards, laptopmotherboards and laptop keyboards. Followed up on tickets using HP Service Centerand performed asset tracking using in house asset management software. Deployedand supported Blackberry phones and Verizon Aircards. Earned Dell Certification onDell laptops and desktop PCs. ComcastProvided desktop support to PC and Mac users. Use Service-Now ticketing system to track and document work. Performed hardware and software upgrades. New user setups and orientation (installing software, adding network printers, and answering new user questions)Epic Management Completed Rollout and upgrade of new and existing systems for to ensure digital imaging. Create and deploy image using Symantec Live State RestoreCiti Residential Lending Completed decomission of IT equipment in a 3300 user corporate environment, including asset tracking, and packing of PCs, servers, printers network equipment and all accompanying peripherals

o Met with clients to diagnose PC and network needs and issues. Responsible for repairs, upgrades and installs of client hardware and software, including virus, spyware and malware removal, data back-up, recovery and restoration