Marc Riggs Email & Phone Number

Southlake, Texas

Back office new account set up and maintenance. In this capacity, I worked with cross functional business units and relationship managers to ensure new accounts (IRAs, Individual Investment accounts, etc.), were properly structured and activated. Additional responsibilities included account maintenance to ensure client preferences for trading, addition of beneficiaries, etc., were processed. Fielded calls from relationship managers on variety of subjects, advising on requirements for various account maintenance activities, set up, and related matters. T.D. Ameritrade was merged with Charles Schwab in 2023.

Southlake, Texas, United States

Irving, Texas

Responsible for managing a team conducting audits of mortgage loans for third party, nationwide lender, ensuring compliance with established quality standards, Hardest Hit Area and 1st Time LMI Homebuyer eligibility criteria. Drove product quality to ensure compliance with loan level accuracy standards through quality review analysis, focused team member coaching, guidance, and escalation of operational challenges. • Hired as team lead and promoted to supervisor within six months. Promoted to Quality Assurance Leader (Manager) within one year• Shared management of staff of 22 employees, located both on site and remotely, in Sunrise, FL• Wrote, revised, and maintained SOP and associated job aids; commended for clarity and ease of use by peers, upper management, and client; wrote, revised, and maintained unit quality control plan• Audit team led business unit in revenue generation for 2018, completing audits of over 670,000 loans in 20 months• Attained average quality score of 99.70% accuracy for overall team operation

Westlake, Texas

Coordinated research and preparation of responses for executive complaint resolution, responding to diverse regulatory agencies (OCC, CFPB, AG, etc.), borrowers, attorneys, and other interested parties Conducted loss mitigation underwriting, and compliance auditing of HAMP modification, foreclosure, REO, and bankruptcy mortgage servicing filesDirected teams on multiple, high volume projects for vendor clients, testing key data points for compliance with TRID, SCRA, CFPB, HAMP, and other regulatory and program guidelinesConducted training and developed procedures for cross functional areas of default servicing

Houston, Texas

Managed team of 15 loan resolution counselors, facilitating work out options for homeowners in default on their mortgage loans. Coordinated 138% increase in loan modifications, second month in positionRevised department procedures and wrote escrow exception processing guidelines for modification unit

Houston, Texas

I worked with branch, divisional, and regional managers, as well as outside stakeholders to secure existing, and craft new affordable mortgage lending products tailored to the needs of the markets we were serving.Conducted training for branch offices and outside stakeholders on Emerging Markets products and mortgage revenue bonds, both on site and via WebexTracked and maintained pipeline on over 25 existing mortgage revenue bond programsCoordinated with IT and marketing to establish pricing, risk tolerances, and business rules for loan officer use on Empower origination platform, and to establish marketing materials and rollout strategies for various markets

Houston, Texas

Coordinated with branch offices to cure exceptions to title commitments for upcoming closings.Resolved title issues ranging from simple to complex, drafting and securing execution of curative instruments in coordination with counselSecured indemnifications for Schedule C commitment items that could not be cured

Houston, Texas

Managed three teams providing loss mitigation, default reporting, and foreclosure referral servicesAs vendor manager, provided critical line of business support as the relationship, production and quality leader to ensure key performance indicators were in alignment with appropriate standardsDrafted and edited first comprehensive policy and procedure guide revision in five yearsSecured Freddie Mac Tier I ranking for loss mitigation servicing