Marcus A. Email & Phone Number

Chicago, Illinois, United States

• Utilized data integrity and validation techniques to ensure the client’s data was successfully transformed and loaded without loss or corruption
• Spearheaded a Performance Testing initiative to evaluate scalability and successfully identified the application’s limits in CPU, memory, and other resources.
• Utilized Allure TestOps to integrate and streamline testing efforts
• Enhanced the existing Playwright automation framework by adding robust Python scripts, increasing test… Show more
• Enhanced the existing Playwright automation framework by adding robust Python scripts, increasing test coverage, and improving efficiency within established testing workflows. Show less

• Conducted comprehensive business and technical requirements analysis, leveraging insights to formulate a robust test strategy that ensured thorough testing coverage.
• Leveraged MySQL Workbench to manipulate, verify, and manage test data while verifying data integrity and consistency within the database
• Executed integrated UI, API, and database tests to verify that data entered via the front-end UI propagated correctly through APIs and achieved successful database… Show more
• Executed integrated UI, API, and database tests to verify that data entered via the front-end UI propagated correctly through APIs and achieved successful database insertion.
• Using Jira, I identified and meticulously documented software defects within the framework of Scrum methodologies, facilitating seamless communication and resolution across development teams.
• Presented impactful live demos to C-Suite executives, showcasing key software features and functionalities and driving continuous improvement through critical feedback. Show less

New York, United States

• Initiated as the inaugural hire and lead tester to spearhead the testing efforts for a pioneering project team of three to five members.
• Utilized Cypress to build an automation test framework.
• Used GitHub to assess pull requests, review test steps, and deploy to production environments.
• Successfully led three projects simultaneously, which involved writing detailed test plans, cases, and scenarios for two new web features.
• Worked cross-functionally across DevOps and… Show more
• Worked cross-functionally across DevOps and Platform teams to test compatibility for eight web services for Elastic Kubernetes Service (EKS) migration.

Chicago, Illinois

• Utilized Postman to execute RESTful API testing for the payment gateway.
• Implemented rigorous Selenium WebDriver test scripts as a pivotal prelude to every production deployment, ensuring uncompromised quality and flawless user experiences.
• Utilized TestCafé to write automated end-to-end and cross-browser tests for mobile and web applications.
• Executed hands-on point of sale (POS) kiosk device testing.

• Maintained and updated the Functional Requirements documents after every major/minor release.
• Worked closely with development and product management team to ensure that defects were properly resolved.
• Completed various types of manual testing methods: Regression testing, Negative testing, End to End testing, UI testing.
• Performed and Documented test plans with QA leads.
• Supported QA efforts for a contingent workforce management platform in a waterfall… Show more
• Supported QA efforts for a contingent workforce management platform in a waterfall environment.

Greater Chicago Area

• Use effective questioning techniques to understand customer business requirements and provide relevant configuration options and reasons
• Collaborated, coordinated, and escalated on customer issues by acting as a customer advocate while working with all departments
• Served as a subject matter expert on clients’ Fieldglass VMS accounts.
• Supported VMS customers and partners via Salesforce ticketing.
• Served as helpdesk support for VMS clients by resolving complex and high… Show more
• Served as helpdesk support for VMS clients by resolving complex and high priority application issues reported by clients and partners.

Chicago, IL

- Provided helpdesk support to the end users of cloud based vendor management system via email ticketing system and phone call. - Answered questions regarding new functionality and resolved user problems. - Document all issues and generated reports detailing common problems and error trends. - Escalated code based issues to 2 level Production Engineering.

Chicago, IL

- Provided helpdesk support to the end users of cloud based vendor management system via email ticketing system and phone call. - Answered questions regarding new functionality and resolved user problems. - Document all issues and generated reports detailing common problems and error trends. - Escalated code based issues to 2 level Production Engineering.

Franklin Park, IL

- Performed pre-sales demonstrations of CMS software for key leaders in the Catholic community. - Assisted in troubleshooting user problems along with performing upgrades and deploying fixes.- Developed a full set of internal and external training documents such as update instructions and software manuals- Performed live web training sessions for client’s.

Chicago, IL

- Managed a team of 3 to ensure that company goals were met and exceeded. - Trained CSA's on developing client loyalty, relationship, and value management. - Handled several complex PPC accounts and worked with CSA's to ensure client expectations were met.

Chicago, IL

- Assisted in development of new service policies and procedures.- Interfaced with C -level executives concerning search engine marketing products such as Pay-Per-Click and websites; completed updates to clients’ website information, PPC bids, keywords, and PPC click budget as necessary. - Acted as the Customer Advocate throughout the entire product.

Chicago, IL

- Measured call performance and provided early indicators of areas to improve.- Responsible for administration, training, mentoring, and team building for existing employeesand new hires.- Developed comprehensive training information to ensure CSR’s knowledge of products andservices.- Assisted in the management of 32 inbound customer service.

Chicago, IL

- Displayed courtesy and strong interpersonal skill with all customer interactions. - Resolved customer complaints with strong verbal and negotiation skills. - Process an average of 61 inbound fast-paced calls per hour in a call center environment