• Promoted to Team Lead in July 2021• Leads teams of up to 15 Fan Experience Representatives for San Antonio Spurs/San Antonio FC games and AT&T Center events.• Assigns all staff to game day duties and relays important information and tasks during pre and post staff briefings for each event.• Works and leads in all areas of the AT&T Center including Event Level, Charter, Plaza, Balcony, VIP Entrances, as well as all areas of Toyota Field.• Responds to all guests and staff concerns.• Trains new hires, provides feedback on job performances, and explains organization policies• Assists at SS&E Job Fairs (performs interview screenings) and helps potential employees with application process.• Works and assigns duties during Prelim and Dark Day Events.

• Performed each duty assigned with a main focus on providing a safe and secure environment, as well as anticipating all fans’ needs.• Conducted every aspect of the job with a friendly and courteous manner to all fans and fellow team members. • Trained and worked in multiple positions including ushering, ticket taking, and elevator operations as well as learned all aspects of the AT&T Center, events, and policies. • Took great pride in working for a great organization and did so by applying the company core values to any and all duties assigned.

• Ran the Box Office for all UIW Athletic events including football, basketball, baseball, softball, etc.• Worked on UniversityTickets software program to complete tickets sales for all events/games.• Lead and assigned all student-workers and student-volunteers to each game day duty.• Placed game day signage for Benson Field and McDermott Center for events.• Created schedule graphics for potential group sales/outings.• Created promotional graphics for email and social media distribution.• Handled season ticket member accounts and renewed memberships for upcoming seasons.• Communicated via phone/email to UIW Staff, Students, Sponsors, etc. for all ticketing/tailgate inquiries.• Reached out to local middle/high schools and club teams for group outings to attend UIW Athletic events.