Marcus A. Williams Email & Phone Number

Hartford, Ct, Us

Milford, Ct

Responsible for overall quality control and support of the Wrap Up insurance programs.Audit and analyze Wrap Up programs.Review insurance certificates for accuracy and compliance.Issue insurance documentation and answer coverage questions as needed.QA/QC review of vendor work product.Provide reports to Regional Directors, Regional Managers, and Wrap up Managers.Participate in discussions and meetings on process improvement.

Conducted needs-based consultative presentations for a wide range of individuals and independent business people utilizing marketing tools and resources to generate new business.Delivered excellent customer service to existing policyholders and prospective customers.Secured referrals and set appointments to present to prospective customers.

Rocky Hill, Ct

Developed marketing strategies to compete with other companies who provide supplemental healthcare coverage.Met with business owners, HR departments, and employees to discuss the Aflac supplemental insurance programs.Educated decision-makers about Aflac programs and Healthcare Reform laws and requirements.Provided benefits analysis to policyholders.Provided follow up and assistance when policyholder claims were filed

Managed the relationships between technical and business organizations for processes and business systems improvement and systems integration.Managed and resolved Remedy tickets by the monitoring of requirements adherence throughout ticket lifecycle.Collaborated with technical team in design and implementation of business requirements for @venture 2.0 as determined by the business organization. Managed data migration from prior TPA RMIS system to The Hartford (SRS) TPA RMIS system through day to day administration and management of RMIS Systems– CS STARS and @ventureCreated & executed comprehensive test cases and contributed to the creation of quality test plans.

Developed and implemented test plans and follow up procedures to ensure thorough testing for delivery of a comprehensive product.Worked with various departments testing interfaces to @venture.Responsible for the testing of enhancements and migrations to the new data warehouse.Project lead responsible for the delivery of product within the projected scope for customer test. Team liaison for all bugs and enhancements- participated in all design/development meetings for project scoping with technical team to further develop test cases. Final signoff authority for all releases.

Hartford, Connecticut Area

Supported internal and external clients utilization of the @venture RMIS System to manage property and casualty claims data. Provided assistance in determining efficient data consolidation strategies and organizational structure set up, account design, report training and additional specialized account specific requests.Developed and facilitated RMIS @venture training. Provided consultative services related to enhancements and customization of the @venture RMIS system for existing and potential client user groups.Attended marketing meetings and at Risk and Insurance Management tradeshows.

Bachelor’S Degree, Business Administration And Management, General

Accounting And Finance