Marcus A. Email & Phone Number

As a Crossdock Process Assistant at Amazon, I play a critical role in streamlining the supply chain operations. My primary responsibility is to facilitate the efficient movement of volume throughout the site, ensuring that products are quickly transferred from inbound to outbound transportation without long-term storage. I coordinate with various teams to manage the timely and accurate loading and unloading of volume, monitor inventory levels, and maintain detailed records of shipments. Additionally, I implement safety and quality standards, troubleshoot operational issues, and support the optimization of warehouse processes to improve overall efficiency and customer satisfaction.Highlights:Spearheaded a 35% increase in cross dock CPH through continuous improvement initiatives, optimizing operational workflows and standardizing procedures.Led safety walks and Apollo audits before each sort, identifying potential hazards and delivering safety briefs, which reduced recordable and serious injuries by 20%.Decreased inbound cart trailer defects by 18% by implementing a defect reporting system that increased real-time communication between leadership and safety teams.Identified and mentored 2 T1 associates whom have been inclined and accepted L3 Ship Clerk positions.Improved ingress and egress of inbound and outbound trailers by implementing a Cart Highway that allowed associates the ability to travel safely through the dock.

Rancho Santa Margarita, California, United States

Coordinated projects or phases of complex projects that supported department or functional initiatives; ensured that expected results are achieved within the specified timeframe and on budget. Determined key regional resources to aid operation and enhancements. Coordinated meetings with facility directors, corporate personnel and administrators. Handled questions and tasks on internal processes and systems.Highlights:Successfully opened 8 new restaurants within the region, meeting or exceeding pre-defined timelines, budgetary goals, and operational standards.Collaborated with senior management to establish strategic operational goals, aligning region-wide initiatives with overall company performance objectives, improving operational KPIs by 12%.Reduced recruitment expenses by 25% through a cross-training program that increased internal flexibility and minimized dependency on external hires.Managed safety, quality, and customer delivery standards by working with cross-functional teams (Ops Integration, Loss Prevention, HR) to ensure seamless operations and compliance with safety standards.

Oversaw operations for a portfolio of restaurant units, and am responsible for coordinating the activities and developing the professional abilities of unit management staff. Ensured that all business processes are enforced in regard to financial controls, operations metrics and standards, policies and procedures, and ensuring a positive dining experience for our customers. I also represented the company in community affairs and participate in Director of Area Operations' initiatives.Highlights:Led a team of 350+ hourly employees and 9 salaried managers, improving operational efficiency by 18% using lean techniques and Kaizen principles, driving an annual portfolio volume of $27.8MM+.Improved overall customer satisfaction scores by 20% within three months by utilizing customer feedback data and observations to implement targeted, restaurant-specific training programs.Streamlined operational procedures by developing and implementing standardized processes, resulting in a 18% reduction in average service time and improved overall efficiency.

Rancho Cucamonga, California, United States

I led all aspects of store operations, focusing on customer satisfaction, team development, and financial performance. Key responsibilities included recruiting and developing staff, maintaining high customer service standards, managing inventory, and achieving financial targets. I ensured compliance with health and safety regulations and fostered community engagement to enhance the store's reputation.Highlights:Increased total revenue by 46%, creating a $3.8MM dollar business by leveraging company provided resources and materials, writing impactful schedules, hiring and training top talent, and creating impactful plans. Mentored and developed 8 partners (3 Baristas to Shift Supervisor, 5 Shift Supervisors to ASM) through personalized coaching and leadership development programs, enhancing store performance.As Store Manager Trainer, improved the problem-solving skills, leadership, and business acumen of peer managers, contributing to improved operational metrics across the district.Achieved top-quartile performance in customer service and operational efficiency by streamlining in-store processes and focusing on team collaboration.Lead the area for Mobile Order and Pay percent of sales at 48%, an increase of 7% year-over-year in FY18.

Bachelor Of Arts - Ba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Policy, Planning, & Development