Marcus Ang Email & Phone Number

Fremont, California, US

• Solution Architect focused in ServiceNow ITSM/ITOM
• Solution Architect for Discovery/CMDB/CSDM/Service Mapping implementations
• Solution Architect for a CMDB Strategy and Alignment project
• Implemented Discovery, IntegrationHub ETL, CSDM
• Developed REST integrations with custom applications

Seattle, WA, US

• Solution Architect / SME responsible for the ServiceNow Platform at Costco
• Architected ServiceNow ITOM/Service Mapping implementation for Data Center and Azure Cloud
• Solution Architect for the ServiceNow Security Operations/Vulnerability Response implementation
• Implemented Azure DevOps integration with ServiceNow Agile Development
• SME on ServiceNow Platform for ServiceNow GRC implementation
• Solution Architect on ServiceNow Platform for CCPA Solution (ServiceNow CSM) implementation

Bellevue, WA, US

Solution Architect for Customer Interactions/Experience

• Functional Consultant for a Call Center implementation with SAP CRM Interaction Center with Avaya
• Set up SAP CRM Email Response Management System (ERMS) in a development environment
• Created functional specifications for integration between SAP and Avaya via SAP PI
• Helped to drive business process analysis and improvements

Bellevue, WA, US

• Functional Lead in the Front Office area, focus in SAP CRM, Interaction Center Web Client and SAPECC (IS-U)
• Led the SAP-CISCO computer telephony integration(CTI) in integration testing, stress testing and roll-out during Customer Information System(CIS) Project Go-Live
• Functional Lead for integration between SAP and third-party applications
• Extensive collaboration with the business on business requirements and solution design

• Solution Architect for a Call Center implementation with SAP CRM Sales and Service
• Solution Architect for a High Tech Industry Solution with SAP CRM Sales, SAP BW and SAP ECC
• Solution Architect for a ITSM implementation with SAP CRM Service
• Project Manager / Team Lead, responsible for project deliverables and resource management
• Managed project financials, budgeting and cost margin analysis
• Managed a project team of 10 consultants with USD $2.5M annual revenue

• Managing Director for Asia Pacific regional head office with annual revenue of USD $12M
• Managed 50 consultants assigned to global projects,
• Solution Architect for a Health Care Call Center implementation with SAP CRM Service
• Technical Lead in SAP CRM 4.0 / CRM 5.0 implementations
• Technical Lead for upgrade implementation - CRM 5.0 to CRM 2007
• CRM 4.0 Interaction Center Web Client for Call Center - Consumer Helpdesk Support

· Solution Architect for SAP CRM 5.0 implementation, full project lifecycle· Technical Consultant/Functional Lead/Technical Lead in SAP CRM implementations· SAP Trainer for CR100 and CR700· CRM 4.0 Interaction Center Web Client for Call Center - Automotive· CRM 5.0 Interaction Center Web Client - Service Scenario· CRM 5.0 Interaction Center Web Client for.

· Developed an Invoicing and Statements Software Application using Visual Basic 6.0· Developed an Information Viewer Prototype for Pocket PC using Microsoft Embedded VisualTools 3.0· Designed and created a website for a commercial company· Designed and developed a Duty Roster Scheduler using VB.Net· Performed assembly, upgrading and troubleshooting of.