Marcus Ashley Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

- Responsible for the day to day implementation of the Change & Release process ensuring effective end to end Change management across a multi-vendor organization including service integration within a SIAM model.- Governance activities in accordance to the Change Procedures are implemented- Chairing of Change forums including iCAB- Facilitation of Change reviews and approvals- Facilitation of the Forward Schedule of Change and assessing scheduling impacts to avoid deployment conflicts- Identifying & implementing continual service improvements to the Change & Release Process- Commitment to Change Process adherence to align with the departments delivery methods and outcomes

Australia

- Supported project delivery activities in Waterfall and Agile project management methodologies utilizing Microsoft project software and adherence to best practices to support project delivery including the identification of risks and issues and develop appropriate mitigations.- Responsible for the assurance of organizational Resource and Demand Management framework and processes for the business unit including monitoring and reporting of resource availability and allocations and associated risk, issues and success factors. - Coordination of internal resources and third parties/vendors facilitate effective execution of project delivery.

Canberra, Australia

Working as an integral member of the Department of Human Services' Delivery Modernisation programme on the Transfer and Collection of Student Information Project (TCSI) and the Department of Education to develop and implement the interagency release strategies that underpin the success of project deployments as we transform how we collect student information. Through the effective management of TCSI project releases we will deliver a whole-of-government solution for collecting and reporting student data.

Canberra

Delivery Modernisation, externally known as the Welfare Payment Infrastructure Transformation (WPIT) Programme, is a large-scale transformation that is modernising how the Department of Human Services (the department) delivers welfare payments through a business-led, people centred, and technology-enabled transformation.

Sydney, Australia

● Accountable for creating viral digital marketing campaign offers that resonate with targetaudiences, and optimizing return on advertising dollars through both horizontal and verticalscaling of expenditure over multiple social media platforms.● Accountable for the hiring, onboarding and enablement of both the offshore Digital Marketingand the Operational Teams.● Implemented continuous operational process improvements in Zendesk ticketing system tomaintain premium quality customer experience.● Responsible for end to end design and documentation of policy and process for servicemanagement practices utilised by the offshore operational teams.ITSM Lead

Sydney, Australia

● Accountable for the Telstra Global Enterprise Change Management process supportingservice management teams to transform process and data interactions with both customersand internal teams.● Responsible for the continuous improvement of process efficiencies and effectiveness.● Responsible for customer outcomes through change process and tooling integration.● Ensured effective change process implementation into Servicenow platform.● Identified opportunities for automation and global delivery of Telstra enterprise serviceofferings.● Worked as part of the leadership team to ensure timely appraisal of risks and impacts to theirday-to-day work.● Dealt with sensitive and/or classified information in an appropriate manner for a number ofGovernment enterprise customers including Customs, Defence and the QueenslandGovernment Wireless Network. In all instances information was handled in alignment with‘’Need to Know’’ principles.

Sydney, Australia

● Responsible for minimising the impact of Telstra managed change in Telstra and customer ICTenvironments● Managed change and process integration between Telstra and its enterprise customersincluding but not limited to Westpac, Commonwealth Bank of Australia, QueenslandGovernment, Sydney Water, Department of Defense and Department of Human Services● Organised routine best practice Change Advisory Boards (CAB) ensuring internal andexternal stakeholders were provided with the appropriate forum to make informed decisionsregarding the scheduling and implementation of major changes. CAB process ensured keydecision points were captured directly in service management tool and identified risks changesor schedules were promptly captured and escalated for remediation.● Maintained a continual service improvement mindset in the ongoing governance of telstrachange management processes integrated with my portfolios customer processes throughongoing documentation. Responsible for ensuring the clear articulation of process inputs andoutputs using MS-Visio.● Worked closely with client and Telstra professional and project services to ensure minimaldisruption to the scheduling and implementation of changes generated by agile projects foractivities under change control.

Canberra, Australia

●Responsible for minimising the impact of Telstra Telecommunication transition andtransformation change activities to the DHS ICT environment by ensuring compliance tocustomer change management policies and the adoption of best practice methodologies.● Responsible for working closely with enterprise clients to coordinate meetings and use of officefacilities for the project management team and senior management.● Accountable for supporting Project Managers in the delivery of their projects, ranging fromminuting of meetings to after hours support during critical sprints or major releases.

Accountable for ensuring all program change activity was managed in compliance with DHS Change Management policy, process and ITIL v3 best practice. The Telecommunications Transition Program is a $474 million dollar program delivering a single end to end integrated communication platform to facillitate more efficient and effective communication. This compliance was achieved through the development and implementation of process governing all change implemented by the program.

Responsible for managing software releases from development to Testing and Testing to Production environments.Delivered ITIL compliant improvements to the DHS Release and Design Management process with tangible results to release coordination methods and stakeholder engagement.

Bachelor'S Degree, Psychology

In progress

Computer Programming, Specific Applications, Cert Iv