Marcus Blom Email & Phone Number

Brazilian, Graduating in Information Systems, Systems Analyst, Former President of @AAAKrypto (Atlética de Sistemas de Informação-UEMG, Passos).IT Support Analyst | Expert in troubleshooting, conflict management and infrastructure health monitoring. As a mid-level IT support analyst, I work directly with a specific portfolio of clients, allowing me to gain in-depth knowledge of their IT environments and facilitate smoother, more personalized communication. I specialize in problem solving, using clear non-verbal communication and visual tools to guide users effectively.My approach is always simple and direct, ensuring clients understand the solutions and feel well supported. Furthermore, I have strong experience in conflict management, systematically resolving difficult situations with sensitivity and professionalism. I also carry out behavioral analyzes of infrastructure conditions, identifying and predicting potential problems before they become critical.My experience includes:Solve technical problems with precision and skill.Use of visual methods and non-verbal communication to guide customers.Develop comprehensive and accessible supporting materials.Manage relationships with a specific portfolio of customers, providing more targeted and effective support.Conflict management, focusing on the effective resolution of difficult situations.Behavioral analysis of infrastructure integrity, ensuring system stability and performance.database queriesI am always looking for continuous improvement, both in my clients' IT environments and in their support processes. If you are looking for a dedicated and results-focused professional, let's connect!

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  Universidade Do Estado De Minas Gerais

  Sistemas De Informação