Marcus Carter Email & Phone Number

Washington Dc-Baltimore Area

Baltimore, Maryland, United States

Held public-trust security clearanceWork closely with the PM to ensure day-to-day operations are running efficientlyProvided system insight as a SME for PRISMManage a team of three who provide day-to-day technical support for CMSWork directly with CMS Policy division to ensure that their acquisition software meets all of CMS’s contracting needsGather requirements and assist a government client with business decisions related to utilizing their acquisition… Show more Held public-trust security clearanceWork closely with the PM to ensure day-to-day operations are running efficientlyProvided system insight as a SME for PRISMManage a team of three who provide day-to-day technical support for CMSWork directly with CMS Policy division to ensure that their acquisition software meets all of CMS’s contracting needsGather requirements and assist a government client with business decisions related to utilizing their acquisition softwareProvided backup to the Training Lead when requiredCreate documentation to improve business processes and requirementsDiagnose system issues pertaining to an Oracle-based financial system, which interface to a contract writing systemReceive, diagnose, and report software issues to Unison’s Development Team on behalf of CMSMaintain a variety of tracking methods to ensure that client issues are resolved in a timely mannerWork hands-on with users via phone and e-mail communication to resolve both technical and functional software issuesDevelop/Utilize SQL queries and scripts to resolve software issues Show less

• Providing on-site customer service for an assigned federal agency.• Completing multiple tasks simultaneously to ensure the highest degree of satisfaction from the client site.• Troubleshooting technical errors within PRISM software.• Working with Compusearch and the Client Simultaneously to provide support for our software. • Utilizing my technical background to understand issues, while relating on a business level to discuss them.• Developed training materials.•… Show more • Providing on-site customer service for an assigned federal agency.• Completing multiple tasks simultaneously to ensure the highest degree of satisfaction from the client site.• Troubleshooting technical errors within PRISM software.• Working with Compusearch and the Client Simultaneously to provide support for our software. • Utilizing my technical background to understand issues, while relating on a business level to discuss them.• Developed training materials.• Providing walkthrough assistance to customers.• Working in a team-based setting to complete a project at the highest possible degree of efficiency. Show less

• Providing customer service for a federal portal software program.• Utilizing SQL knowledge to perform search queries.• Providing walkthrough assistance to customers.• Performing password resets and other administrative functions.

• Providing customer service for a federal portal software program.• Utilizing SQL knowledge to perform search queries.• Providing walkthrough assistance to customers.• Performing password resets and other administrative functions.

Master Of Science - Ms, Information Technology Project Management

Bachelor Of Science (B.S.), Applied Information Technology: Ait

Associate Of Science (A.S.), Information Technology