Marcus Cope Email & Phone Number

Derby, Gb

Derby, England, United Kingdom

Derby, United Kingdom

Derbyshire

Team leader for a small team of ICT technicians that maintained both the company’s internal systems and its web-based ecommerce applications. Provided technical project management and high level technical consultancy to Counter Solutions clients from a pre-sales environment through to post-implementation.Designed, implemented and maintained a ‘Cashless Payment’ ecommerce application infrastructure to PCI DSS Merchant level 3 security standards.Designed, implemented and enforced the company’s ISMS policies. This involved working with external auditors to ensure that the ‘Security Policy’ fully adhered to ISO27000 standards.Completed the technology sections of due-diligence documentation as part of the sales tender process, mainly in the areas of ISO27000 and PCI compliance.Worked with an external ‘Approved Scanning Vendor (ASV)’ to complete quarterly scans and annual penetration tests of the ecommerce application.Designed and implemented ‘Business-to-Business (B2B’) VPN solutions linking clients sites to a central data-centre using Juniper SSG devices.

Derbyshire

Configured routers, firewalls and Ethernet switches in both LAN and WAN environments.Administered and supported the company’s digital telephone system.Configured and maintained desktop/laptop estate including operating systems, MSOffice applications and anti-virus / malware software.Configured and maintained Line-of-Business applications including Touch-paper, Sage Line 50 and Goldmine.Configured and maintained server systems including web, proxy, email, source control and database management systems (DBMS).Configured and maintained infrastructure systems including Active Directory, DNS, DHCP, remote access and file & print services.Provided ‘third-line’ support to help-desk department.Provided ‘out-of-hours’ support to the company for all ICT systems.

Derbyshire

Architected stand-alone LAN and WAN environments for clients who did not wish to integrate the Counter Solutions product into their existing infrastructure, including the specification, sourcing and configuration of switches, routers and media converters for networks comprising of Ethernet, Frame Relay, DSL and ISDN.Configured and installed onsite equipment which included ‘Electronic Point of Sale (EPOS) devices’, ‘Cash and EFT loading Kiosks’ and ‘Vending machine smartcard readers’.

Derbyshire

Provided telephone support to clients which included logging incoming calls and managing a call list within Service Level Agreement (SLA).Provided remote support of onsite devices through the use of ‘remote control’ and ‘remote administration’ software.Provided internal support for queries relating to Windows, Active Directory, DHCP, DNS, ISA Server, IIS, SQL and Exchange.

Higher National Diploma, Computer Technology/Computer Systems Technology

Computer Networking Computer Programming (COBOL, C++ and Pascal) Mathematics for Computing Database Administration Database Design.

Computer Studies

Computer Networking Computer Programming (BASIC, COBOL and Pascal) Mathematics for Computing

Education record

Maths English Biology Art & Design Business Studies Accountancy History Geography