- Specialized in BIM, PDM, and ConDocs toolsets, providing expert assistance to representatives in resolving errors encountered within these tools.- Created comprehensive supporting documentation for common client issues, including detailed troubleshooting steps for effective resolution.- Gained extensive experience in drafting and submitting bug tickets to the Development team, ensuring accurate and timely communication of technical issues.- Regularly attended Bug Sync meetings to discuss high-impact tickets affecting clients and support teams.- Participated in Product Council meetings to review upcoming releases and identify key areas for improvement.- Led a project aimed at enhancing the efficiency of technical coaches' processes for inputting data in Salesforce.

- As a Customer Support Representative, I develop and maintain a solid grasp of Procore's business model, system, and tools required to maximize system utilization and impact.- Work in a fast-paced environment where adherence to schedules is required to maintain adequate coverage for client needs.- Use my great collaboration abilities to escalate client issues and solve complicated customer problems by communicating with other teams.- Deliver a best-in-class customer experience by managing and responding to a steady stream of phone, web, chat, and email queries while guiding clients through the process of attaining their objectives using Procore's software.- Perform Team Lead duties on weekdays and weekends including peer help and assisting with Shadowing for New Reps- Worked on a project to Stream line our phone and chat shadowing sessions to provide a more clear and concise picture of being an on Queue Rep- Active member of PCN Squad

- Delivers world-class support and empathy while advocating for Runners and customers by improving every part of the Favor experience.- Collaborates with team members to develop new processes and outcomes.- Demonstrates the ability to prioritize multiple concurrent tasks in a time-sensitive setting.- Assists in training and developing team members by empowering them to make meaningful connections within a diverse and inclusive workforce environment.- Received pay increase after 6 months due to outstanding performance and meeting metrics consistently.

- Assist in setting weekly and monthly leasing goals- Helped with outreach for renewals and potential residents- Inspected units to verify they were acceptable for move ins- Inspected units for possible Leasing Violations as well as posted Leasing Violations - Assisted others with reaching their goals and gave feedback- Trained part time employees in onsite and onesite- Posted Notices of non payment

- Responsible for completing the day-to-day leasing and marketing operations of the student housing property while maintaining positive resident relations.- Greeting existing & potential residents- Assist with property turn - Preparation of lease packages - Responsible for monthly organization and helping host resident events • Posted Notices of non payment- Special Projects: Property interior/exterior inspection- Vendor key control for Turnover Period- Interim in Maintenance Technician duties - Shadowed all levels of management

• Executed daily close out• Equaling the cash drawer and distributed tips to employees.• Take orders in person and over the phone, get to-go orders ready for pickup, make tables ready for future customers, check customers out at cash register.• Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.

• Completed Renovations on multiple homes. • Cooked for tenants• Performed housekeeping duties for tenants • Tended to landscaping

Responsible for creating displays of product for customers.Pricing donations that come in so they can be taken to the sales floor.Managing tasks to community service workers and volunteers.Maintains organizational system for products awaiting pickup.

Identify potentially fraudulent transactions and identify trends and inefficiencies.Limit financial risk by reviewing incoming payments to avoid chargebacks.Review and analyze accounts and respond back in a timely manner.

Performed Customer Service and Cashier dutiesGreet customersSupervise others and provide on-the-job training.Stock shelvesRequest information or assistance using paging systems.Aided in customer shopping in electronics with a superior knowledge of products

Interview people in different departmentsWork closely with the Human Resources DepartmentHelp set up two training days in April 2015Help anyone in the office whenever possible by doing tasks such as filing, making labels setting up power points or spreadsheets using microsoft powerpoint and microsoft excel.Deliver mail