Marcus Davis Email & Phone Number

Vancouver, Wa, Us

• Provides LEC and carrier product and process support information to Partners by responding to inquiries and prioritizing concerns to help set expectations.• Develops and maintains Escalation and project plans and implementations schedules to provide timely and accurate updates.• Subject matter expert on data and complex voice products.• Identify and collaborate with carrier resources to resolve escalations or work on technical issues. • Tracks escalation and project deliverables using Project Management tools (i.e., RPM field, spreadsheets)• Keeps project team members well informed by participating in regularly scheduled status meetings.• Provide Tier 3 support for Order Fulfillment Specialists and Partner Support Team.• Provide training to Order Fulfillment Specialists, Project Managers & Partner Support Team.• Assist with high level and complex escalations and provide technical support as needed.• Develop and maintain effective working relationships with customers, key suppliers, and vendor representatives.• Participate in company meetings and trainings as required.• Perform other tasks and special projects as required.

• Provides LEC and carrier product and process support information to Partners by responding to inquiries and prioritizing concerns to help set expectations.• Develops and maintains project plans and implementations schedules to provide timely and accurate updates.• Interfaces with sales partner & customer to verify order information and assists with completing requirement documents for new and existing customers (i.e., quotes, complex translations forms, order forms, contracts, LSRs, ASRs).• Subject matter expert on data and complex voice products.• Identifies resources needed and assigns responsibilities as needed.• Ensures project documents are completed, accurate, accessible, and stored appropriately.• Tracks project deliverables using Project Management tools (i.e., RPM field, spreadsheets)• Keeps project team members well informed by participating in regularly scheduled status meetings.• Determines appropriate revenue recognition; ensures accurate billing; and monitors commission payout.• Responsible to make sure all order fulfillment activities are completed – order entry, order tracking, product implementation, problem resolution.• Provide Tier 1 for Order Fulfillment Specialists and Partner Support Team.• Provide training to Order Fulfillment Specialists, Project Managers & Partner Support Team.• Assist with escalations and technical support as needed.• Develop effective working relationships with customers, key suppliers, and vendor representatives.• Participate in company meetings and trainings as required.• Perform other tasks and special projects as required.• Assist Team Members with tehcnical issues and training

• Provides LEC and carrier product and process support information to Partners by responding to inquiries and prioritizing concerns to help set expectations.• Develops and maintains project plans and implementations schedules to provide timely and accurate updates.• Interfaces with sales partner & customer to verify order information and assists with completing requirement documents for new and existing customers (i.e., quotes, complex translations forms, order forms, contracts, LSRs, ASRs).• Subject matter expert on data and complex voice products.• Identifies resources needed and assigns responsibilities as needed.• Ensures project documents are completed, accurate, accessible, and stored appropriately.• Tracks project deliverables using Project Management tools (i.e., RPM field, spreadsheets)• Keeps project team members well informed by participating in regularly scheduled status meetings.• Determines appropriate revenue recognition; ensures accurate billing; and monitors commission payout.• Responsible to make sure all order fulfillment activities are completed – order entry, order tracking, product implementation, problem resolution.• Provide Tier 1 for Order Fulfillment Specialists and Partner Support Team.• Provide training to Order Fulfillment Specialists, Project Managers & Partner Support Team.• Assist with escalations and technical support as needed.• Develop effective working relationships with customers, key suppliers, and vendor representatives.• Participate in company meetings and trainings as required.• Perform other tasks and special projects as required.

• Providing leadership and technical guidance on issues as they arise within the department.• Designing and reviewing complex bid solutions to meet the telecom needs of our agents and their end customers.• Collaborating with Verizon Inside Channel Managers, Order Managers, Solution Engineers, Verizon Client Executives, and Sales Partners as needed during complex biding and implementation of orders.

• Providing leadership and technical guidance on issues as they arise within the department.• Designing and reviewing complex bid solutions to meet the telecom needs of our agents and their end customers.• Collaborating with Verizon Inside Channel Managers, Order Managers, Solution Engineers, Verizon Client Executives, and Kingcom Sales Partners as needed during complex biding and implementation of orders.• Providing support for high level escalations on Orders.

• Providing leadership and technical guidance on issues as they arise within the department.• Designing and reviewing complex bid solutions to meet the telecom needs of our agents and their end customers.• Developing and hosting new hire, department, and 1 on 1 training's as needed for the department. • Collaborating with Verizon Inside Channel Managers, Order Managers, Solution Engineers, Verizon Client Executives, and Kingcom Sales Partners as needed during complex biding and implementation of orders.• Providing support for high level escalations on Orders.• Ensuring all process and procedure guides are up to date at all times for both quoting and order management.

Tigard, Or

• Establishing exemplary individual working relationship with each Verizon OM Supervisor, Verizon Sales Rep (and Supervisor), Kingcom Sales Partner (VAR) as needed.• Escalating as needed within Verizon at Team Lead levelo If further escalation is required, engaging Kingcom Manager to escalate higher• Ensuring my team is scheduling all Order Verification Calls and ensuring all orders are properly progressing.• Ensuring all process and procedure guides are up to date at all times for my segment/team.• Ensuring proper coordination with my team and the corresponding Verizon Team (OM and Sales).• Ensuring Customer Service has accurate data relative to your team’s activities.• Ensuring responses to all Customer/Partner Questions and Concerns occur within 24 hours of receipt.• Providing Leadership and Guidance on issues as they arise on my Team, as they pertain to the day to day execution of their assigned tasks.• Collaborating with my team to deliver the highest levels of accuracy and service.• Acting as an escalation point for my team, and the corresponding Verizon Team (OM and Sales) as needed.• As needed I provide Technical/Architectural guidance related to current orders.• Communicating with Management as needed for assistance or escalations.

Tigard, Or

Tigard,Or

• Identifying and determining the communication needs of various business owners• Explaining products or services and prices, and answering questions from customers• Creating solution bundles to meet the telecommunication needs of potential clients• Presenting quotes for services to potential clients• Following up with potential clients over the phone

Portland, Oregon Area

• Responsible for a team of 2 to 5 people• Selecting areas in which to work• Teaching Dealers to prospect for new opportunities• Teaching Dealers various sales techniques to increase their close ratio• Teaching Dealers how to complete credit applications, and write contracts• Reviewing all contracts and credit applications to ensure they are filled out correctly before leaving the customers home• Maintaining records of each days demonstrations to submit to the office daily• Handling problem deals and customer cancellations when they occurred • Personally demonstrating to customers, writing contracts, running credit applications, going over contracts with customers, and obtaining proof of income, voided checks or other supporting documents as needed by the finance company

• Working hand in hand with Body Shops, Dealerships, and Corporate accounts to set up reservations, solve problems, and help customers • Selling customers on the benefits of our protection waivers, as while as pre-paid fuel • Offering customers products to assist them during their rental such as GPS’s, and child seats • Assisting Customers in and out of vehicles, ensuring cars are in good condition and catching any damages done during rental • Ensuring timely maintenance of vehicles • Assisting co-workers with questions • Debt collection practices

• Tutored students in junior and senior level accounting and business classes for both Traditional and Adult Degree Program Students• Helped students to understand concepts covered in their classes• Assisted students with their homework

Key Responsibilities and Accomplishments:• Directing Board meetings• Developing, Promoting, and Supervising Seminars, workshops, Job Fairs, and events for the students of Warner Pacific College, and the Portland Community• Planning, developing, and presenting bi-annual Budget requests to the College Activities Board• Participating in Student Council, and working with the WPC Business Department, and Career Center• Coordinating responsibilities with other officers• Submitting Budget Reimbursement requests• Supervising the Clubs Website and Facebook Pages.• Assisted in the Development of a, Students in Free Enterprise (SIFE) team, and an investing group.• Over saw the repositioning of the Business Club into a committee within "Students in Free Enterprise" (SIFE) during the summer of 2010.