Marcus Davis Email & Phone Number

• Provides LEC and carrier product and process support information to Partners by responding to inquiries and prioritizing concerns to help set expectations.
• Develops and maintains Escalation and project plans and implementations schedules to provide timely and accurate updates.
• Subject matter expert on data and complex voice products.
• Identify and collaborate with carrier resources to resolve escalations or work on technical issues.
• Tracks escalation and project deliverables using Project Management tools (i.e., RPM field, spreadsheets)
• Keeps project team members well informed by participating in regularly scheduled status meetings.

• Provides LEC and carrier product and process support information to Partners by responding to inquiries and prioritizing concerns to help set expectations.
• Develops and maintains project plans and implementations schedules to provide timely and accurate updates.
• Interfaces with sales partner & customer to verify order information and assists with completing requirement documents for new and existing customers (i.e., quotes, complex translations forms, order forms, contracts.
• Subject matter expert on data and complex voice products.
• Identifies resources needed and assigns responsibilities as needed.
• Ensures project documents are completed, accurate, accessible, and stored appropriately.

• Provides LEC and carrier product and process support information to Partners by responding to inquiries and prioritizing concerns to help set expectations.
• Develops and maintains project plans and implementations schedules to provide timely and accurate updates.
• Interfaces with sales partner & customer to verify order information and assists with completing requirement documents for new and existing customers (i.e., quotes, complex translations forms, order forms, contracts.
• Subject matter expert on data and complex voice products.
• Identifies resources needed and assigns responsibilities as needed.
• Ensures project documents are completed, accurate, accessible, and stored appropriately.

• Providing leadership and technical guidance on issues as they arise within the department.
• Designing and reviewing complex bid solutions to meet the telecom needs of our agents and their end customers.
• Collaborating with Verizon Inside Channel Managers, Order Managers, Solution Engineers, Verizon Client Executives, and Sales Partners as needed during complex biding and implementation of orders.

• Providing leadership and technical guidance on issues as they arise within the department.
• Designing and reviewing complex bid solutions to meet the telecom needs of our agents and their end customers.
• Collaborating with Verizon Inside Channel Managers, Order Managers, Solution Engineers, Verizon Client Executives, and Kingcom Sales Partners as needed during complex biding and implementation of orders.
• Providing support for high level escalations on Orders.

• Providing leadership and technical guidance on issues as they arise within the department.
• Designing and reviewing complex bid solutions to meet the telecom needs of our agents and their end customers.
• Developing and hosting new hire, department, and 1 on 1 training's as needed for the department.
• Collaborating with Verizon Inside Channel Managers, Order Managers, Solution Engineers, Verizon Client Executives, and Kingcom Sales Partners as needed during complex biding and implementation of orders.
• Providing support for high level escalations on Orders.
• Ensuring all process and procedure guides are up to date at all times for both quoting and order management.

Tigard, OR

• Establishing exemplary individual working relationship with each Verizon OM Supervisor, Verizon Sales Rep (and Supervisor), Kingcom Sales Partner (VAR) as needed.
• Escalating as needed within Verizon at Team Lead levelo If further escalation is required, engaging Kingcom Manager to escalate higher
• Ensuring my team is scheduling all Order Verification Calls and ensuring all orders are properly progressing.
• Ensuring all process and procedure guides are up to date at all times for my segment/team.
• Ensuring proper coordination with my team and the corresponding Verizon Team (OM and Sales).
• Ensuring Customer Service has accurate data relative to your team’s activities.

Tigard, OR

Tigard, OR

• Identifying and determining the communication needs of various business owners
• Explaining products or services and prices, and answering questions from customers
• Creating solution bundles to meet the telecommunication needs of potential clients
• Presenting quotes for services to potential clients
• Following up with potential clients over the phone

Portland, Oregon Area

• Responsible for a team of 2 to 5 people
• Selecting areas in which to work
• Teaching Dealers to prospect for new opportunities
• Teaching Dealers various sales techniques to increase their close ratio
• Teaching Dealers how to complete credit applications, and write contracts
• Reviewing all contracts and credit applications to ensure they are filled out correctly before leaving the customers home

• Working hand in hand with Body Shops, Dealerships, and Corporate accounts to set up reservations, solve problems, and help customers
• Selling customers on the benefits of our protection waivers, as while as pre-paid fuel
• Offering customers products to assist them during their rental such as GPS’s, and child seats
• Assisting Customers in and out of vehicles, ensuring cars are in good condition and catching any damages done during rental
• Ensuring timely maintenance of vehicles
• Assisting co-workers with questions

• Tutored students in junior and senior level accounting and business classes for both Traditional and Adult Degree Program Students
• Helped students to understand concepts covered in their classes
• Assisted students with their homework

• Key Responsibilities and Accomplishments:
• Directing Board meetings
• Developing, Promoting, and Supervising Seminars, workshops, Job Fairs, and events for the students of Warner Pacific College, and the Portland Community
• Planning, developing, and presenting bi-annual Budget requests to the College Activities Board
• Participating in Student Council, and working with the WPC Business Department, and Career Center
• Coordinating responsibilities with other officers