Marcus Dobson Email & Phone Number

Newark, De

I utilized CRM and SAP systems to provide top-notch technical customer service to premium customers who call in to resolve issues. I learned new company procedures and I processes changes first, then I trained other team members. I analyzed daily reports and pinpointed patterns for investigation. I am a leader in the Product Ambassador program, as well as cross-trained in all departments in order to accommodate service levels when needed.

Wilmington, De

I advised clientele on specific insurance plans to satisfy their needs. I went on to educate and demonstrate ways for clients to become debt-free and financially independent. I independently recruited an energetic and knowledgeable sales and marketing team, and attended weekly sales and leadership training classes.

Bear, De

I trained all new hires into their new positions at multiple store locations. I was an authorized key-holder that opened and closed the retail locations, as well as handled customer escalations and concerns.

New Castle, De

I oversaw and managed a team of 20 individuals. I provided support for the Customer Service Counter, as well as arranged and prepared work-schedules for all front-line and overnight employees. I categorized and aligned the daily order shipments, gathered and organized, and catalogued the daily bank deposits.

Diploma, Art, English, History,

Education record