Marcus Gall Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

• Responsible for detection and enforcement of product quality complaints
• Operationalized the use of an ML tool for classifying over 70M high safety-risk products into groups across the catalog regardless of category.
• Improved our customer complaint detection ML model, increasing coverage by 17% and accuracy by 14%.
• Piloted a new program to more broadly restrict sellers who were identified as particularly careless to used complaints, reducing complaints on the identified sellers by 67%.

Greater Seattle Area

• Responsible for reducing counterfeit complaints in safety-sensitive product groups including supplements, infant formula, and toys.
• Owned the transition of controls between two different VP-level organizations over a 6-month period.
• Launched a high-priority program to monitor sellers who passed through proactive restrictions 5% ahead of schedule and on budget.
• Defined a ML model used to detect safety concerns and incidents from customer comments.

Seattle, WA

• Responsible for reviewing decisions for applications on proactive safety restrictions.
• Rewrote 48 SOPs across 8 Marketplaces, reducing false decision rate by 77%.
• Launched proactive safety restrictions in Australia, Brazil, and UAE ensuring that customers were protected from potentially unsafe products at marketplace launch.
• Identified compliance requirements for products which had safety risks and ensuring that sellers could provide documentation to prove their products were safe.

Greater Seattle Area

• Scheduled and conducted interviews for subjects needing a security clearance, along with their neighbors, co-workers, and friends.
• Wrote over 500 reports regarding interviews, compiling information from databases regarding subject with the answers to interview questions.
• Managed relationships with Law Enforcement agencies, Courts, and other record providers to gather further information regarding subjects.
• Independently operated under tight deadlines with little oversight, working out of a satellite office.
• Exceeded production standards for 2 straight quarters, receiving a bonus in each quarter.

Greater Seattle Area

• Ran outside sales for a start-up brewery, contacting new customers and initiating sales.
• Produced over 20% Growth in each consecutive month, building new business and expanding established accounts.
• Setup a customer tracking database with information regarding previous orders, current plans, and samples delivered.

Greater Seattle Area

• Scheduled and conducted interviews for subjects needing a security clearance, along with their neighbors, co-workers, and friends.
• Wrote over 500 reports regarding interviews, compiling information from databases regarding subject with the answers to interview questions.
• Managed relationships with Law Enforcement agencies, Courts, and other record providers to gather further information regarding subjects.
• Independently operated under tight deadlines with little oversight, working out of a satellite office.
• Exceeded production standards for 5 straight quarters, receiving a bonus in each quarter.

• 1/2011 - 10/2011
• Deployed to Iraq as a member of the 219th Battlefield Surveillance Brigade, working at Contingency Operating Station Garry Owen, Maysan Province, Iraq.
• Briefed Battalion Commander daily on the current operating environment, including organizations operating in the area, important personalities, and current activities.
• Conducted SQL queries to gather information from military intelligence databases.
• Was recognized ahead of peers as an experienced and skilled leader, and promoted to a leadership role on the team ahead of peers and superiors.
• Trained a group of officers from the Iraqi Army on a variety of intelligence topics.

Responsibilities: Selling electronic devices to customers, including televisions, digital cameras, and computers. Providing customer service and technical expertise to customers when troubleshooting problems with products purchased from our store. Maintaining high cleanliness standards throughout the department.

Bachelor Of Science (B.S.), It Management

Some College, East Asian Studies

Human Intelligence

Korean