Marcus Guthrie Email & Phone Number

Dallas, Texas, United States

Handling 1st and 3rd party commercial auto BI and litigation claims. As a third-party administrator (TPA), I work closely with Athens’ client accounts to investigate, adjudicate, and resolve their property and casualty claims in a timely and accurate fashion. I handle assigning counsel to defend suits and work closely with defense counsel to defend and settle claims. I conduct claims review sessions with client accounts to go over claims status and trajectory, and I review client guides to ensure proper loss reporting. I conduct reserve reviews, coverage analysis, liability investigations, rental vehicle monitoring, medical bill and report reviews, BI evaluations, total loss settlements, and summons and complaint and BI demand reviews.

Remote

Handling 1st and 3rd-party property and casualty auto liability and injury claims for a Third Party Administrator (TPA) company, ACM. Tasked with managing an inventory of 200+ claims and revitalizing Cimarron and Excepsure accounts. Handled escalated calls and claims—positioning them for resolution. Results: Inherited about 200+ aged inventory claims 30 to 90+ days and brought all of them to resolution.Successfully cleared all claim alerts that were overdue and generating reports to management and adjusters.Received 10-15 new losses per week and made contact with all involved parties within a week and brought claims to resolution.Successfully handled total loss PD claims and early/proactive BI settlements to prevent litigation.Successfully managed and monitored open Enterprise rental vehicles and set expectations with body shops and customers on repairs.Set up vehicle inspections, salvage, tows, and reviewed and amended vehicle valuations.Reviewed coverages and carried out both simple and complex liability investigations.Wrote coverage declination reports to leadership and carrier for review.Successfully denied coverage and liability after carefully assessing policy exclusions, converge lapses, and/or negligence restrictions.

Dallas, Texas, United States

Risk management consulting for a third-party administrator (TPA). Handle commercial claims for client accounts including Starr Indemnity and Safety National accounts. Give claim presentations to account representatives, supervisors, and 20+ colleagues. Actively monitor reserves and report to clients and carriers when reserves need adjustment. Evaluate injuries, handle property damage claims including total loss claims, send out letters, participate in meditations, pre-meditations, retain counsel and review and update files with resolution strategy from attorney litigation plan, actively update claim files and keep constant communication with claimants, insureds, carriers, attorneys, clients, supervisors, managers, vice presidents, and directors on the status of claims for major accounts. Process salvage and assign independent appraisal companies to inspect vehicles. Set up rental claims using Enterprise’s ARMS system. Review and approve attorney and vendor invoices and defense budgets. Review medical bills and records to determine settlement value of a claim. Manage a busy phone and email consisting of about 30 correspondence per day. Update clients on the status of claims constantly and provide anticipated closure dates and/or status updates.

Richardson, Texas, United States

Handled 1st and 3rd party bodily injury and litigation claims. Handled property damage and total loss claims.

Plano, Texas

Promoted to liability adjuster. Handled auto liability claims for both Liberty and Safeco Insurance. Handled claims for over 12 states while maintaining current license in every U.S. state.

Plano, Texas

Manage rental and repairs for insureds and claimants and handle over 200 claims files on a weekly basis.Negotiate with body shops in order to secure an agreed and reasonable target date for repairs to be completed by.Maintain communication and follow-ups with body shops and customers to ensure that their vehicle is repaired efficiently and timely.Set expectations with repair facilities and customers on first call so that they are aware that the vehicle needs to be repaired in reasonable time.Use strong interpersonal skills to communicate with customers to make sure that they understand coverage and expectations of repairs and rental.Effectively operate and manage claims system(Navigator), Enterprise(ARMS) system, and Microsoft Excel to enter and set up customer and repair facility information.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Clinical Psychology Lab Assistant - Helped conduct lab experiment and developed writing sampleClinical Psyc Lab.

Education record

Activities and Societies: Mount Carmel Football (2008-2009) - Team Captain (2008-2009) Mount Carmel Chess Team (2008-2009)