Marcus Hudson Email & Phone Number

Windsor, Connecticut, United States

Farmington, Ct

(Company Closed 8/2019)Responsible for familiarity with the FDA Code of Federal Regulations for Labeling to ensure that both food and dietary supplement products are in compliance, so that applications for FDA Free Sale Certificates are granted and to enable the supply chain of product to customer to be error free.Provided regulatory documentation and information to Quality Control (QC) for use in FDA Audits of the manufacturing facility. Managed the specific details for providing regulatory documentation for USDA, AMS audits to ensure compliance of European Union (EU) Dairy Health Certificates. Managed specific information regarding our FDA Customer Complaint process to United Laboratories (UL), our third-party auditor, to ensure compliance of current Good Manufacturing Practices (cGMP).Fulfilled international requests for regulatory/customs documentation and certificates by working with the laboratory to receive Stability Testing documents, Certificates of Analysis for Microbiological Testing, and Product Compositions (detail of ingredients).Implemented the USDA AMS Electronic Document Creation System (eDocs) so that EU Dairy Health Certificates could be efficiently and effectively applied for and processed. Provided appropriate certificates to ensure customers’ containers would clear customs, when arriving at their international destinations, so that products would not be detained at port, saving the company and customer quarantine and storage costs.Responsible for international and domestic customer service phone calls and email, effectively solving problems and answering product and business questions.Developed, implemented and maintained a spreadsheet to organize and track all regulatory projects on a daily basis.Performed customer service via phone and email answering specific product questions and regulatory compliance questions.Implemented problem solving techniques to communicate with, as well as calm, irritated and irate customers.

Berlin, Ct 06037

Responsible for, and coordinator of, the research , training and integrity of all international regulatory matters , including work with the USDA, FDA, State Agricultural agencies and International Ministries of Health, applicable to sports supplements being shipped from Sportika Export to any and all international ports of call.

Coordinated with the Product Management Team the development of workers compensation forms for three in-house issuing systems: Rapid 1, Comprise and CLPP, to be in compliance with state and federal regulations. Provided customer service support, through error resolution, for commercial workers comp customers. Provided testing support for in-house workers comp programmers.