Marcus Hunt Email & Phone Number

Berlin, De

Berlin, Germany

Conceptualize, scope, prioritize, and structure projects within the Content Management team. Contribute to team roadmap with own ideas and insights on how GetYourGuide's marketplace content should evolve.Drive alignments and contribute to product development and overall business goals. Have a strong network in key departments (Product, Marketing, Business, etc) and communicate effectively to execute.Identify and prioritize relevant project risks, and create risk mitigation plans that are communicated to relevant stakeholders.Create a vision for content management. Identify opportunities and translate complex data into clear action points.

Berlin, Germany

Define, set up, manage, and continuously improve cross-process workflows for our global inventory’s written and visual content with data-driven insightsBreak down cross-functional business problems using data, think out of the box to generate solutions, and track the impact for the businessSet the direction for our freelancer management operations, including how we recruit, train, coordinate, and support our freelancers, to ensure the highest level of quality and efficiency for high-volume targetsLeverage deep technical knowledge and content expertise to ensure our standards are met consistently and to inform best practices Driving the planning of projects for global content creation and maintenance by our Content Project Managers and other key stakeholders Identify and drive necessary improvements in our tech tooling, prioritizing needs based on impactCreate reports to ensure our content operations are on track, set up forecasts, and make data-driven decisions to solve operational challengesBe the go-to for, and proactively engage with, Content Operations’ stakeholders to ensure high-quality results and drive the right improvements

Berlin, Germany

Define, set up, manage, and continuously improve content management processes for content creation and maintenance of our global inventory’s written and visual content with data-driven insightsSource, assess, revise, edit, and give feedback on written copy and visual content according to our standards and best practices Manage and execute ad-hoc requests for global content creation and maintenance by our Content Project Managers and other key stakeholders Create reports to ensure our content operations are on track, set up forecasts, and make data-driven decisions to solve operational challengesRecruit, onboard, train, and manage our freelancers to ensure the highest level of quality and efficiency for high volumes of content tasksEngage with Content Operations’ stakeholders to ensure high-quality results and drive the right improvements

Berlin, Berlin

Collaborating with different cross-functional internal teams (localization, supply operations, sales, local partners/suppliers etc.) Creating, quality assuring and maintaining product descriptions, visuals and geo-location set-up Ensuring product creation, change requests and geo location items are handled within service levels and to a high-quality standardTraining, documentation, testing new tech features, QA of peer work, and sourcing local content and information from the market and partnersSourcing, creating, and editing content to maintain and improve the quality of the information provided, while adhering to in-house style guidelines and TOVProviding local market insights and share it with HQ and implement global strategy into the local market

Berlin Area, Germany

Supporting all tour operators (suppliers) in their use of the Supplier Administration Portal by phone and email, as well as manage the business relationship with smaller accounts.Closely monitoring both supplier behaviour (e.g. cancellation, misbehaviour) and configuration of GetYourGuide's inventory.Onboarding new suppliersProactively reaching out to suppliers to maximise their profitSupporting GetYourGuide's first-level Customer Service Representatives in their cooperation with business partnersLaunching initiatives - both cross-departmental and within Customer Service- to improve the customer/business partner experienceShaping the B2B processes and tools

London, United Kingdom

About company: Imperial College London's private accommodation provider for postgraduate studentsConducted competitor analysisWrote and executed targeted marketing campaigns using Giraffe MailImproved the customer experience with UX walkthroughs and problem solving with new systemManaged social media accounts (Facebook, Twitter, Instagram, Google Plus), creating and posting content and responding to comments and messagesExecuted joint marketing activities with third-party service providersLead sales viewings around the sites, showcasing the facilities and closing dealsServiced new and existing reservations by processing documents, taking payments and updating the CRM systemPresented during live webinars with Imperial College prospective studentsArranged photo-shoot of the sites to update website

London, United Kingdom

About company: high-end tailor-made travel start-upKey achievement: as the top-selling travel concierge, I played an integral part in the company doubling its revenue from years one to two. Handled majority of VIP client requestsMaintained high professional standards of operation and communication at all timesApplied creativity and resourcefulness in piecing together travel itinerariesSourced new product offerings at B2B events and trade showsLiaised regularly with existing suppliers and DMCs to increase product range and offeringsTrained new staff members on product and best practice principles to ensure that inquiries were servicedefficiently and that booking procedures were followed meticulouslyResponded to feedback and resolved complaints

London, United Kingdom

Key achievement: contributed to Out Of Office building and maintaining a 5* 'excellent' client satisfaction rating on TrustpilotBuilt complex tailor-made itineraries to meet the needs of HNW clienteleUtilised exceptional levels of customer service to encourage repeat businessDeveloped deep knowledge and understanding of the nuances of the luxury market and their specific needs, as well as the best properties, suppliers and experiences suited to that market.Communicated effectively with customers from the start of their enquiry through to their return from their trip to ensure a smooth and successful customer journey and a truly personalised service.Manned the 24-hour concierge helpline and responded to urgent change or upgrade requests in a timely and efficient mannerRepresented the company at industry-related events

London, United Kingdom

About company: adventure tour operator specialising in Latin AmericaKey achievement: together with the other Sales & Marketing Executive, we attained a 15% increase in year-over-year sales from UK-based trade partners.Maintained strong travel trade client relationships with existing UK and European service providersSourced new business development opportunities and initiated new trade partnershipsPromoted marketplace awareness of the Tucan Travel brand and fostered sales growthCarried out analysis of customer trends and competitor activities and suggested ideas for product developmentLiaised regularly with travel agencies and General Sales Agents to inform them of new products, promotions and agent facilitiesRepresented the brand at international travel showsTravelled extensively throughout the UK & Europe to conduct training presentations to travel agentsCreated marketing collateral to help distinguish the company’s specialisations in the touring marketDelivered monthly reporting for all direct and trade sales from the UK and European marketsRegistered new agencies on the CRM and provided training on how to use the B2B booking system

London, United Kingdom

Key achievement: contributed to a higher customer satisfaction rating and a dramatic reduction in number of complaints through proactive client communication on upcoming changes to product rangeWrote product descriptions for a range of brochures and assisted with proofreadingWrote content for Tucan Travel’s blog and moderated content from other partner contributorsUpdated the website with special offers, discounts and tour itinerary changes as requiredWrote and assisted with the publication of the fortnightly newsletterMonitored past travellers’ feedback and redistributed it into marketing collateralWrote content for affiliates, magazine articles, external product listings and advertorial

Rio De Janeiro Area, Brazil

About company: boutique consultancy providing advisory in ground handling services to the aviation industryManaged hospitality duties for clients visiting Rio for the 2014 FIFA World CupAided in business proposals through market research of the aviation industry in South America

London, United Kingdom

Managed telephone and walk-in sales inquiries as the customer's first point of call and introduction to the brandMaintained the appearance of the Mayfair showroom and processed sales transactions of lifestyle productsCompleted walk-in and telephone sales inquiry logs to update the CRM.

Bachelor'S Degree, Modern Languages (French And Italian), 2:1 (Honours)

Education record

ERASMUS study exchange

Education record

ERASMUS study exchange

3 A Levels (Aab), 1 As Level (B), 11 Gcses (9 A*S And 2 As)

Activities and Societies: Prefect for French, Rugby Squad