Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-upAssist customers with email, browser, and modem troubleshootingInteract with other departments to resolve customer issues or provide additional services

Acknowledge and greets guest in public spaces with a warm, friendly greeting. * Perform accurate check-ins and check-outs of guest daily. * Answer telephone in a timely and professional manner. * Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellations. * Processing payments from guest. * Closing, balancing and making necessary corrections to guest accounts. * Verify revenue from all sources is accurately balanced, follow up on any discrepancies. * Perform all end of day procedures.

Patrolled property while ensuring safety and security for hotel guests, staff and visitorsPracticed safety procedures along with company policies of both guard service and hotel

Maintained high volume inbound/outbound callsProvided customer support by assisting in billing questions or concerns, investigations, technical support, accounts receivable, and payment arrangements

Operated cash register, cash handling, and depositsMaintained clean work areaStocked inventoryOpened and closed store

Ensured outstanding customer service by greeting and acknowledging customersMaintained an awareness of promotions and advertisementsCommunicated customer request to managementsMaintained orderly appearance of register area and supplies stockedDemonstrated a knowledge of cash handling procedures, including cashier accountability

Operated cash registerStocked inventorySustained a clean and safe work environment both inside the store and outside amongst the gas pumpsAssisted with store bookkeeping, including maintaining cash handling procedures, and depositsOpened and closed store

Recruited, interviewed, hired, and trained store support staffControlled expenses, shrinkage, and inventory levels in the storeOrdered products, stocked shelves, created promotional displaysMaintained manual and automated accounting records to record sales, billing, account receivables and account payable, as well as, transferred funds as neededEvaluated the knowledge of monetary, facility, and safety control policies and practices (deposits, store keys, SAFE program, etc.)

Assisted in the development and organization of recreational activitiesSet up recreational equipment for needed activitiesDeveloped or modified programs or games as necessaryRecruited, trained, coordinated, and monitored volunteers for activities of various recreational programsVerified information and responded to queriesPlanned, organized, and scheduled other projects and programs as assigned

Answered phone lines, screen and transferred calls, and recorded messagesGreeted visitorsProvided routine information to the publicCollected, sorted, and opened mail; prepared external and interdepartmental Sorted and filed correspondences and documents accordinglyEnforced all HIPPA guidelines for all documents filed and shredded

Answered multi-line phone systemCreated patient files and updated charts and health insuranceComposed and typed routine correspondences and form lettersDocumented activity logsScheduled appointments and communicated appointment times to appropriate partiesSubmitted reports to supervisor as needed