Marcus Marsh Email & Phone Number

United States

• I provide executive leadership, supporting our Account Executive team in cross-selling and strategy development. I oversee two direct reports, responsible for operations across the United States. After a.
• Leads team in maintaining trusted relationships with over 300 clients.
• Provides guidance and support to 30+ Account Executives to reach their sales and renewal targets.
• Partners with key SMEs within American Express to ensure robust payment programs are achieved and implemented.

• I transitioned from relationship management to prioritize growth, cross-selling, and expansion, enabling clients to boost spending on the AmEx network. With a deep understanding of client businesses, I flexibly.
• Drove significant growth within charge volume, including during the pandemic, as clients shifted towards electronic payment solutions.
• Achieved the BCV goal in Year 1 for growth and expansion, ranking as the top Director of Business Development among 8.
• Exceeded the Account Growth target goal by 123.2% in FY 2022 and led the team through the renewal of 4 key client RFPs.

New York, United States

• I was promoted to lead a team of 5+, providing strategic guidance and leadership while managing a global client portfolio to drive growth and success in payment programs. I cultivated strong relationships with premier.
• Achieved #1 Team for Account Growth in FY 2020, exceeding the target goal by 148.7%.
• Led the team through the renewal of 5 key client RFPs during FY 2020.

Greater New York City Area

• During this time, I managed client relationships and project progressions, mainly within US Large Market Client Groups, handling relationships worth up to $15B. My key clients included Subaru, Zoetis, Konica Minolta.
• Addressed inherited client dissatisfaction, focusing on understanding client goals, and creating actionable project plans to achieve success and rebuild client trust and satisfaction.
• Surpassed account growth target goal (Individual Contributor) by 175% in FY 2019 and 170% in FY 2018.
• Ranked #3 Individual Contributor in Commercial Card Business Unit in FY 2019 and #1 in FY 2018.

Wilmington, Delaware

In this position, I developed strategic marketing plans for co-branded event channels, including prestigious events like the MLB All-Star Game and the Chicago Marathon. I managed relationships with top-tier clients and supervised the creation of marketing materials using an in-house ad agency. Additionally, I drove audience engagement via digital and.

Wilmington, Delaware

I managed the Customer Correspondence Unit, handling over $500M monthly. My responsibilities included coordinating with vendors, overseeing projects, and nurturing strong business relationships. I also led and trained senior associates in benefits management, supported vendor claims auditing, and addressed escalated correspondence issues.

Bachelor Of Arts, Sociology

Executive Mba

Activities and Societies: Awarded full scholarship from AmEx (one recipient selected annually)