Marcus Marsh Email & Phone Number

United States

I provide executive leadership, supporting our Account Executive team in cross-selling and strategy development. I oversee two direct reports, responsible for operations across the United States. After a reorganization, I redirected our focus from direct sales to empowering our Account Executive team for independent selling. Additionally, I drive innovation by developing growth strategies and managing pricing, ROI analysis, contract renewals, and overall sales strategy development.Highlights of accomplishments in this role include:• Leads team in maintaining trusted relationships with over 300 clients. • Provides guidance and support to 30+ Account Executives to reach their sales and renewal targets.• Partners with key SMEs within American Express to ensure robust payment programs are achieved and implemented.

I transitioned from relationship management to prioritize growth, cross-selling, and expansion, enabling clients to boost spending on the AmEx network. With a deep understanding of client businesses, I flexibly adjusted strategies amid changing circumstances, such as the COVID-19 pandemic. I facilitated the conversion of client payment methods from checks to electronic payments via AmEx, emphasizing the benefits of this transition.Highlights of accomplishments in this role include:• Drove significant growth within charge volume, including during the pandemic, as clients shifted towards electronic payment solutions. • Achieved the BCV goal in Year 1 for growth and expansion, ranking as the top Director of Business Development among 8. • Exceeded the Account Growth target goal by 123.2% in FY 2022 and led the team through the renewal of 4 key client RFPs.

New York, United States

I was promoted to lead a team of 5+, providing strategic guidance and leadership while managing a global client portfolio to drive growth and success in payment programs. I cultivated strong relationships with premier clients like Chemours, Airbus, Bridgestone, and Sinclair Broadcasting. Utilizing AMEX data and resources, I analyzed, deployed, and communicated insights to enhance client volume and trust. As the principal client partner, I led C-suite and stakeholder portfolio reviews, defining next-generation program vision, expansion strategies, and key project deliverables. I presented data analytics and recommendations to increase customer loyalty through cross-selling AMEX products and services.Highlights of accomplishments in this role include:• Achieved #1 Team for Account Growth in FY 2020, exceeding the target goal by 148.7%. • Led the team through the renewal of 5 key client RFPs during FY 2020.

Greater New York City Area

During this time, I managed client relationships and project progressions, mainly within US Large Market Client Groups, handling relationships worth up to $15B. My key clients included Subaru, Zoetis, Konica Minolta, and Willis Towers Watson. I focused on enhancing strategic corporate payment relationships, devising solutions to simplify expense management, and achieve maximum working capital goals. I also cultivated C-Level relationships within client organizations, spearheaded global program expansion, and allocated resources to ensure value delivery and volume growth. I proactively pinpointed global growth prospects and efficiently managed pipelines to attain optimal results.Highlights of accomplishments in this role include:• Addressed inherited client dissatisfaction, focusing on understanding client goals, and creating actionable project plans to achieve success and rebuild client trust and satisfaction.• Surpassed account growth target goal (Individual Contributor) by 175% in FY 2019 and 170% in FY 2018.• Ranked #3 Individual Contributor in Commercial Card Business Unit in FY 2019 and #1 in FY 2018.

Wilmington, Delaware

In this position, I developed strategic marketing plans for co-branded event channels, including prestigious events like the MLB All-Star Game and the Chicago Marathon. I managed relationships with top-tier clients and supervised the creation of marketing materials using an in-house ad agency. Additionally, I drove audience engagement via digital and social media platforms, contributed to channel roadmaps, and led marketing initiatives for affinity airline partnerships.

Wilmington, Delaware

I managed the Customer Correspondence Unit, handling over $500M monthly. My responsibilities included coordinating with vendors, overseeing projects, and nurturing strong business relationships. I also led and trained senior associates in benefits management, supported vendor claims auditing, and addressed escalated correspondence issues.

Bachelor Of Arts, Sociology

Executive Mba

Activities and Societies: Awarded full scholarship from AmEx (one recipient selected annually)