.•Extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. •Expert in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. •Very attentive, giving full attention to customers, taking time to understand the points being made, asking questions as appropriate, and conveying empathy. •Outstanding communication and interpersonal skills.