Marcus Mitchell Email & Phone Number

Houston, Texas, United States

Manage, develop and grow existing and new Motiva 76 accounts in 13 various eastern states. Build strong relationships with customers to ensure compliance on daily operations to include:Gasoline volume growth, site liftings, mystery shops, branded programs, outdoor EMV and software compliance, site vetting, contracts, site reimaging and technology. Work closely with 76 Business Development to onboard new 76 customers and clusters of retail sites.

Houston, Texas, United States

Grow and Maintain existing and new 76 Fuel Sales while building wholesale customer relationships. Attend Sponsorship Events and manage Site Systems and Technology Programs.

Houston, Texas, United States

Site Systems• Subject Matter Expert on Site Systems, Communications and Programs: (Broadband, EPOS, Dispensers, and EMV)• Consistently communicate and maintain a positive and productive relationship with our Vendors • Develop Robust Reporting for Motiva 76 Sales Team and Marketing• On board all new and existing Wholesalers with Site Systems• Negotiate and Implement pricing for new programs and offerings for new and existing customers• Lead Broadband Related Conference Calls and Webinars• Trouble Shoot Problems and issues with connectivity• Liaison to facilitate special exceptions for Customers with complex back office systems.EPOS• Focal Point for all related questions about EPOS Systems• Coordinate and advise customers on the ideal EPOS Solution • Communicate various software updates that may be neededDispensers• Focal Point for all related questions about the various Dispenser Programs• Coordinate and advise customers about Motiva’s Wayne Dispenser Program and P66 Gilbarco Dispenser Program• Coordinate the enrollment and purchase of the Dispensers • Maintain a positive and productive relationship with Wayne • Engage Gilbarco directly on a purchase program for MotivaEMV• Focal Point for all Motiva 76 related questions about EMV• Lead and coordinate EMV Webinars and Communications • Communicate upcoming software releasesTrade Shows and Grand Openings• Facilitate and assist Motiva 76 Trade Shows and Grand Openings• Organize logistics for trade shows and Grand Openings• Arrange delivery of items that are expected to arrive at the booth or dock• Meet and talk with potential 76 customers about the brand at these events 76 Inside Sales• Manage all non-strategic wholesaler accounts.• Seek out prospective customers that are willing to brand Motiva 76• Backfill TM to replace vacancies in areas when TM’s are moved, resigned and or emergencies• Lead inside sales on complex issues with key stakeholders within the organization

Houston, Texas Area

Supports overall 76 Sales Team with day to day wholesale operations while understanding the requirements and needs of our customers. New Business Sales: • Support Sales Team with customer meetings/calls by assisting with New Business and prospecting potential customers. Manage growth wholesale customers• Assist team with presentations to include sales calls, new business prospects, site photos and volumes• Vet existing sites for conflicts • Produce competitive information for analysis (MPD Comparisons, Population Count by County etc..)Customer Onboarding: • Ensure support to Sales Staff for all operations to include pricing, terminal set-ups, supply, invoicing, credit cards and billing • Manage the onboarding of new customers regarding 76 TLA/Brand Request forms, Carrier Information, Product Set-ups with diligent follow up by providing an understanding of customers’ needs. • Orchestrate test loads with new terminals and customers• Works closely with Customer Sales Support team/LSS and Supply to ensure ship-to numbers are set-up, loading numbers are correct and supply has been forecast.• Assist sales team to ensure WMA’s and FDIP’s are signed and returned to Motiva• EPOS and Broadband Focal PointDeal Support: • Enforces a Sales Force Process for all new deals that are requested (Supply Approval, Credit Approval, Ensure Deal Template is completed and accurate, Completed Price Sheet, Complete and Check DOVAMO’s for Accuracy)• Track and follow through to completion on pending deals• Work closely with Business Performance to manage site replacements, changes to the deals etc

Elizabeth, Nj

• Manages daily business program/ Shell Vantage /EMV for innovation and delivery of 65 Shell Wholesale customers from TX to Maine (1900 sites).• Facilitate and lead Site Payment/Loyalty (Vantage), Payment Standards (EMV) with all stakeholders in the customer’s organization including internal functional groups and external suppliers.• Maintain an in-depth knowledge of commercial mindset, with a customer focus, including a strong bias on a branded wholesaler perspective• Partner with members of the sales and marketing teams to ensure shared strategies and project scope/plans that deliver integrated solutions meeting objectives/deployment timelines.• Successfully deployed 886 sites on Shell Vantage in 2015 vs. a plan of 491 180% of plan.• Facilitated the 1st customer in the country to successfully complete all of their Vantage Installs (RH Foster). (Received the Deployment Team Award)• Led a successful plan to meet with a Key Wholesaler to educate and create an environment of support with Motiva/Shell IT, external vendors and employees.• Led and initiate weekly wholesaler calls and adequate communication to wholesalers about the Vantage Process, future updates and fixes.

Union, Nj

• Manages daily sales and marketing activities for 15 Shell wholesale customers whose sales volumes total ~386MM gallons per year. • Facilitate new gasoline wholesaler business development. Includes maintaining close working relationship with support services, delivering/monitoring Customer Value Proposition elements, executing marketing programs and improving profitability with large gasoline wholesale customers.• Coordinates with management matters involving planning, development and implementation of gasoline Wholesaler programs, promotions, growth, and sales.• Interacts directly with wholesalers and track changing customer needs and business environments to ensure competitiveness/efficiency in meeting the needs of customers.• Maintains in depth knowledge of the key competitors in the market area to develop new opportunities with wholesalers to acquire new business independently. • Secured multiple new business deals amounting to a total of 11,100,000 gallons of new business and a 93% increase in target vs. 2013.• Instrumental on Disaster Recovery Team in restoring gasoline supply to NJ and PA after Superstorm Sandy (Received Special Recognition Award- SRA)• Coordinated a successful MMP Calibration exercise on May 20th. • Successfully coordinated a 2-week NASCAR Event between 3 wholesale customers in NJ/PA.• Increased MMP scores by +3% • Nominated as HSSE Ambassador for Motiva Safety Day 2013.

Woodbridge, Va

• Same Duties as Above• Employed innovative marketing techniques and outstanding interpersonal communication skills to successfully secure multiple new business deals amounting to a total of 4,443,471 gallons of new business and a 200% YTD increase in target vs. actual.• Achieved positive wholesale growth in 80% of businesses in assigned territory.• Increased wholesale diesel volume in assigned territory from 41,502,008 to 52,138,175 gallons YTD.• Secured new unbranded contract amounting to 15,000 barrels of new unbranded business per month.• Recognized as first U.S. Wholesale Area Manager to achieve 100% PCI compliance in October 2011.• East region leader for YTD new business sales vs. plan.• Developed and maintain positive relationships with wholesale executives, colleagues, and support personnel.

East Rutherford, Nj

• Supervised the overall financial management of 60 Shell stations (1 OD, 59 RORO) whose sales volumes totaled to ~79MM gallons per year.• Executed the agreed upon tactical plan by developing and implementing ideas to improve business performance and image of stations.• Performed monthly analysis of profit centers, gasoline prices, pool margin monthly to maximize income potential.• Price counseled retail operators and sold competitive pricing strategies.• Negotiated and managed franchisees compliance of contract between company and retailer.• Developed a monthly CVP Ranking Report for Northern New Jersey that yielded a +2.6% increase.• Held 2 customer appreciation events in June 2010 that yielded a +9.5% in Gasoline Sales and +7.5% in C-Store Sales.• Implemented Safety Programs and was 100% compliant with all Safety, Health and Environmental Guidelines.• Conducted and coordinated employee workshops that emphasize company customer value proposition program.• Coordinated a successful CVP Calibration Exercise on July 13th and 14th. • East Region “ Make The Difference Real” August 2009 Winner for HSSE and CVP Meeting• Conducted continuous teamwork and success in the Direct Markets until asset are sold (Received SRA)• Nominated for Shell Performance Shares for 2009 Performance

Washington D.C. Metro Area

• Supervised the overall financial management of 50 Shell stations (6 MSO, 1 CORO, 3 OD, 40 RORO) whose sales volumes totaled to ~89MM gallons per year, 11.99 Net Margin.• Success rate of ~95% with regard to Shell promotional programs.• Executed the agreed upon tactical plan by developing and implementing ideas to improve business performance and image of stations.• Performed monthly analysis of profit centers, gasoline prices, pool margin monthly to maximize income potential.• Price counseled retail operators and sold competitive pricing strategies.• Negotiated and managed franchisees compliance of contract between company and retailer.• Launched a successful Bay Workshop, “ Innovative Service Bay Training program, which was submitted for MTDR Nomination.• Developed a quarterly newsletter for Washington, DC, and Maryland .• Held 10“It’s 29 Time Promotion” customer appreciation events in a 5-month period for 2006.• Held 18 “Shell Nitrogen Enriched Fuels Kickoff”customer appreciation events in a 6-month period for 2009.• Implemented Safety Programs and was 100% compliant with all Safety, Health and Environmental Guidelines.• Conducted and coordinated employee workshops that emphasize company customer value proposition program.• Converted 28 Locations in Southern New Jersey to Wholesale (Received SRA)• Assisted with the successful conversion of Direct sites to Wholesale in Maryland and Virginia• US and East Region “ Make The Difference Real” November 2007 Winner for “It’s 29 Time Promotion”• East Region “ Make The Difference Real” October 2008 Winner HSSE and CVP Meeting• US and East Region “ Make The Difference Real” March 2009 Winner for Shell Nitrogen Enriched Fuels kickoff events.• Nominated for Shell Performance Shares for 2006 Performance

Greater Boston Area

• Supervised the direct financial operations and managerial functions of approximately 11 Jiffy Lube Service Centers. • Duties include leading company store management teams in attaining company goals the areas of sales, car count and profitability; communicate and enforce company policies, procedures and programs with management team; ensure training and certification of store level management; analyze store reports (P&L statements, inventory maintenance, labor costs, and work scheduling) work with Human Resources to monitor staffing functions, employee development programs, rewards and recognition, as well as coaching, counseling, and disciplinary actions for store employees; work with store management to investigate and resolve customer complaints; ensure compliance with State Federal Government agencies(OSHA, EPA, Workforce Commission, EEOC)• Ranked as #1 Regional Manager in the country for 2005• Led the company in Net Sales 2005 10.6% for 2005 • Selected as an auditor for the HSSE Management Systems Internal Review (Received an SRA)• Increased Dollars Over Base from $18.11 to $23.13 ($5.02)• Nominated for Special Recognition Award April 2005• Selected to work on National Pacesetter Project 2006 (Received an SRA)• Nominated for Royal Dutch Performance Shares for 2005

Greater Boston Area

• Produced a high-volume of qualified candidates to 83 Jiffy Lube locations.• Duties include establishing local partnerships, advertising job openings, managing all applicant pre-screening information, matching employee skill sets with job openings, represent the Company at recruiting events and various functions. Maintain organized records of candidates in the orientation process.• Increased staffing from 80.05% to 100.08% in 5 weeks• Hired 157 people in two months• Increased Managers in Training from 1 to 17 • Implemented a successful and continuous recruiting strategy• Produced divisional reports such as: IVR, Staffing Levels, Managers in Training

Greater Boston Area

• Responsible for overall financial management of 44 Shell/Texaco stations which equates to 42,853,000 gallons per year, 25.49 Net Margin, $2,941,657 per year.• Consult the largest throughput station in the company (700,000 gallons per month).• Success rate of approximately 95% with regard to Shell/Texaco promotional programs.• Responsible for achieving the agreed upon tactical plan by developing and implementing ideas to improve business performance and image of stations.• Monthly analysis of profit centers, gasoline prices, pool margin monthly to maximize income potential.• Price counsel retail operators and sell competitive pricing strategies.• Negotiate and manage franchisees compliance of contract between company and retailer.• Launched a successful local store-marketing program, which received an Accolade.• Developed a newsletter, which displayed the “Store of the Month” which received an Accolade.• “Received Accolade” for overall increased volume of 7% and positive net income.• Rated as a Valued Performer for 2001• Implemented Safety Programs and was 100% compliant with all Safety, Health and Environmental Guidelines.• Conduct and coordinate employee workshops that emphasize company brand standards and customer service.

Diboll, Tx

• Sold commodities to commercial customers. • Handled telephone sales and delivery coordination.• Input new orders and updates into internal database.• Prepared volume memorandums and vendor correspondence.• Serviced and managed established accounts and solicited new accounts.• Actively involved in the coordination of “special” events at the Company.

Bachelor Of Business Administration (B.B.A.), Finance And Financial Management Services

Education record