Marcus Ng Email & Phone Number

Singapore

Rotation 1 of the Schneider Graduate Program & Sustainability Leadership Program - Strategy & Commercial Operations Team, focusing on Sustainability Programs and Commercial Excellence

Singapore

• Led a user adoption plan for an in-house communications/data platform through curating exciting content using Final Cut Pro and marketing efforts that increased content engagement by 120% on average
• Conceptualised boutique flows project targeting customer servicing processes which reduced daily waste time by approximately 20% through automation of manual excel spreadsheet processes and inputs using Power Automate
• Networked and collaborated closely with approximately 100 boutique staff on projects and daily operations, forming close relationships and thereby facilitating smooth operations at Cartier’s 5 boutiques in Singapore.
• Designed an excel spreadsheet template with formulas for greater accuracy and speed, reducing turnaround times by 80% or from 2.5 hours to 30 minutes and provided timely updates to management
• Coordinated daily commercial operations through usage of the enterprise resource planning system, SAP

Singapore, Singapore

• Analysed existing warehousing processes via a value stream mapping exercise, utilizing lean six-sigma principles, site visits and research which helped to reduce turnaround times of warehousing processes by.
• Collaborated closely with manager and warehouse staff to review feasibility of conceptualised solutions to reduce waste and improve processes whilst ensuring that all existing warehouse processes were logged accurately
• Developed a complete value stream map of the whole life cycle of warehouse processes detailing every step from goods reception to outbound delivery of the cargo.
• Identified waste in value stream and proposed the future state of the process flow to improve turnaround times
• Formulated solutions to optimize goods reception processes using automation and technology

Singapore

• Collaborated with 10 others in planning and executing Social Oven 2021, a networking, learning, and pitching event that helped 104 aspiring social entrepreneurs kickstart their entrepreneurship journey.
• Collaborated with 10 others in planning and executing Ground Zero 2022, a networking & learning event, and pitching competition in which over 50 teams participated.
• Planned manpower allocation and monitoring of manpower for Social Oven 2021.

Singapore, Singapore

Singapore

• Conducted market research on global fulfilment strategies and crafted recommendations to achieve maximum cost-efficiency for price sensitive startup.
• Formulated execution plan for product launch on Kickstarter by creating operational processes from fulfilment to customer service and after-sales to help fuel sustainable long-term growth of the company.
• Managed company e-commerce store and implemented tools and pioneered processes that would help automate repetitive tasks and improve customer conversion rates.
• Conducted in-depth research, identified trends and stakeholders and outreach which contributed greatly in driving lead generation and conversions to support business functions and spread brand awareness.

Singapore

• Led a team of 7 in acquiring sponsors, creating publicity content and planning for the various engagement events leading up to the main event day, achieving 250% in participant sign-ups, 10 sponsors and participant.
• Collaborated and planned with 22 others in the committee in planning and executing RAG 2021, a charity event which raised $133,781 in total for numerous beneficiaries, with 50 participants.
• Achieved overall RAG & FLAG Gold for faculty of business in collaboration with our FLAG sister project.

Singapore

• Developed and operated an e-commerce store using the Shopify platform, with over 200 products selling drinkware.
• Cooperated and communicated with over 30 suppliers on AliExpress to fulfill and deliver customer products worldwide on time.
• Created and ran 7 campaigns of advertisements using software like Adobe Photoshop and online platforms like Shutterstock to target consumer interests on Facebook Ads which achieved a 1.5% click-through rate and.

Singapore, Singapore

• Served as point of contact for customer requests through excellent customer service skills and received on average 2 customer’ compliments per shift.
• Persuaded customers towards purchases by handling objections through sharing targeted product knowledge, identifying customer needs and use of promotions, which helped improve boutique sales by approximately 10% daily.

Singapore, Singapore

• Infantry Officer; Company 2IC
• Developed soldiers’ proficiencies within company (30 soldiers) through organizing regular training sessions, where they participated in various army-wide missions and was recognized for excellent performance.
• Planned and administered the company’s welfare fund of $2400 per annum which contributed to the maintenance of soldiers' morale and wellbeing.
• Organized and conducted numerous battalion and company level conducts like physical trainings, obstacle courses and combat shoots to maintain and ensure soldiers’ combat readiness.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Class Honours (Highest Distinction)

Activities and Societies: NUS Photographic Society (2023 - 2024) | NUS Entrepreneurship Society (2021 - 2022) | NUS Student's Business.

Semester Exchange Program

Activities and Societies: Member | Gepidae Volleyball ClubParticipated in weekly trainings 1x a week Participated in competitions 1x a week

Education record

Activities and Societies: Volleyball IG Head (2021-2022) | Clubs & Societies IG Coordinator (2020-2021)AY 21/22 IG Head | College of Alice.

4 Distinctions

Activities and Societies: Student Councillor (House Captain) (2016-2017), School Volleyball Team Player (2012-2017)Awards: Edusave Awards.