• Collaborates with the Quality Deputy Director to oversee all patient safety matters and or events within the Birmingham VA Healthcare System footprint.• Maintain day-to-day duties through proficient knowledge with computers and software including Microsoft Suite, Adobe, SPOT, CPRS, VISTA, Joint Patient Safety Reporting (JPSR), Share Point, and Sales Force.• Provide Patient Safety education to oncoming staff through the New Employee Orientation program; how to determine what qualifies as a JPSR event, and how to enter events into the JPSR system.• Acts as a liaison for Patient Safety in educating Birmingham VA Healthcare System staff members on National Patient Safety Goals best practices adhering to VHA directives. • Management of Root Cause Analysis teams while remaining in compliance with the National Council for Patient Safety guidebook.• Review, evaluate, and assign patient safety events to designated reviewers for investigation, conducts proper follow-up for timely report submission.• Prepare and deliver daily patient safety reports to Executive Leadership team members. • Track and manage Sales Force system for hospital alerts and recalls; disseminating alerts through proper channels for rectification.• Implemented the first Facility Standard Operating Procedure (FSOP) for the BVAHCS addressing missing, wandering, and absent patients. • Assist in updating policies for the Medical Center, as well as clinic service areas.

• Promoted within a one-year timeframe for exceeding goals.• Detailed as acting Lead Medical Support Assistant for 60 days.• Provided administrative medical support to clinical colleagues.• Maintained day-to-day clerical duties through proficient knowledge with computers and software including Microsoft Suite.• Determined nature of all clerical and medical requests and provide the information desired without violating privacy rules and established clinic processes.• Ensured appointments for Veterans are scheduled in accordance with current VA handbooks, directives, policies and procedures.• Ensured work areas are stocked with supplies, forms, monthly call rosters, and policy and procedure manuals.• Assisted in leading MSA morning huddle to deliver department updates as well as inpatient assignments.• Maintained effective and efficient communication with Veterans surrounding but not limited to knowledge of the VA Medical Center Toolkit and Resource Guide, and The Get Well Network.• Showcased an exceptional experience for superiors, colleagues, Veterans, family, and beneficiaries by upholding core values and characteristics through “I Care.”

• Provided administrative medical support to clinical colleagues.• Maintained day-to-day clerical duties through proficient knowledge with computers and software including Microsoft Suite.• Determined nature of all clerical and medical requests and provide the information desired without violating privacy rules and established clinic processes.• Ensured appointments for Veterans are scheduled in accordance with current VA handbooks, directives, policies and procedures.• Ensured work areas are stocked with supplies, forms, monthly call rosters, and policy and procedure manuals.• Maintained effective and efficient communication with Veterans surrounding but not limited to knowledge of the VA Medical Center Toolkit and Resource Guide, and The Get Well Network.• Showcased an exceptional experience for superiors, colleagues, Veterans, family, and beneficiaries by upholding core values and characteristics through “I Care.”

• Promoted and showcased best practices, and the need for greater investment in initiatives that support underserved male youth through communicative platforms and events that create better educational, economic, societal and familial opportunities.• Scheduled and conduct year round meetings with state and city elected officials in efforts to eliminate disparities across three focus areas: education, juvenile justice, and workforce development. • Managed and sustain partnerships needed for mentor programs and events.• Managed 100 Mentors in 100 Days campaign that targets to identify 100 men interested in being a mentor through campaign partnerships.

•Administered structured curriculum to under-served youth within a low socio-economical environment.•Provided structured programming for approximately 270 students.•Represented the company at exposure events including media spotlights and sponsorship events.•Presented monthly metrics to management on student progression.•Presented program metrics to management including mentor attrition and retention, attendance, participation compliance, and program development.

•Coordinated recruiting events and efforts to attract mentors and volunteers.•Responsible for processing applications and coordinating pre-volunteer activities such as background checks.•Represented the company at exposure events including media spotlights and sponsorship events.•Implemented monthly rewards for active mentors.•Presented program metrics to management including mentor attrition and retention, attendance, participation compliance, and program development.•Established sustainable relationships with local civic organizations.

• Developed, implemented, and reviewed operational policies and procedures; and analyzed organizational processes to improve quality, productivity, and efficiency.• Oversaw reporting, and planning; evaluated financial figures using cost-benefit analysis, data management, and metric monitoring.• Set training standards and hiring procedures for quality staffing; helped promote a company culture that encouraged top performance and high morale.