Marcus Ortiz Email & Phone Number

Overland Park, Ks

Overland Park, Ks

Pre-Sales Datacenter Design ArchitectWorked with small\medium business, state and local governments, and education customers to design datacenter solutions to meet their business requirements. Solutions ranged in size from a single server costing around $5,000 to a multi-site datacenter refresh costing more than $2.5 million. • Designed storage solutions from EMC, Pure, and Nimble• Designed backup solutions from EMC, Veeam, and Symantec• Designed server solutions from Cisco and HP• Designed converged and Hyper-converged solutions from EMC, Cisco, and VCE• Designed Disaster Recovery solutions from EMC, VMWare, Veeam, Nimble, and Cloud providers• Designed virtual solutions from VMware to support small 2 host environments to 20 host environments.• Provided architectural support to technical and non-technical support staff.• Created solutions to maximize use of existing technologies to minimize cost of new hardware and software.• Provided guidance to senior executives with the prioritization of current and future projects to meet organizational goals. • Provided training to entry level IT support staff, IT personal with many years of experience, and non-IT personal. Organized, and conducted, technical training for internal AOS account managers and vice presidents.• Created Visio diagrams to represent IT design solutions to IT staff and senior executives.• Created documentation outlining deployment process to implement IT solutions.

Kansas City, Missouri Area

Served as a Natek contractor for the USDA. Acted as the liaison between stakeholders and technical divisions to deploy hardware and software solutions in one of 3 main UDSA datacenters in the US. • Coordinated and conducted yearly DR exercises to test the recoverability of 27 critical applications and the 150 systems that supported them.• Worked with stakeholders to gather requirements for a successful DR exercise. • Coordinated technical support and hardware allocation efforts. • Utilized ITIL framework to create internal Project Management processes throughout the for the organization. • Provided weekly oral and written project status reports to senior management.• Worked with stakeholders to gather business requirements, created project charters, and develop statement of work documents.

Kansas City, Missouri Area

Served as an EDS contractor for the USDA. Held position as a system engineer to support multiple technical solutions within USDA datacenters.• Designed and implemented the first virtual server infrastructure for the USDA in Kansas City utilizing VMware software. Project included the creation of policy and support documentation to manage virtual environment.• Created DR standard operating procedures.• Implemented and administered storage solution to support virtual and physical servers.• Implemented performance tuning and capacity planning activities. • Managed effective communication between vendors, architects, implementers, operators, and executive management. • Provided helpdesk support for 1600 users.• Supported and maintained Windows server environment.• Conducted after hour maintenance activities, resolved client issues, and provided break-fix solutions.