Marcus Ray Email & Phone Number

Division of Revenue State of Delaware; Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.Handle 70 - 150 accounts per daySet up accounts for ach payments to be taken out of Checking’s and Savings AccountsView accounts to make sure they are in complianceTake and make inbound and outbound calls on Cisco IP Phone System. Take payments by Visa, Master or Discover. Setup Ach payment via mail, fax or email. Use Lexis Nexis Accurint for client or business search for phone numbers and contact information. Collect on taxes from companies and individuals. Issue warrants for wage garnishments. Filing legal documents such as judgments & warrants Reconcile customer disputes as they pertain to payment of outstanding balances that are due Internal and External customer interface

Division of Revenue State of Delaware; Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.Handle 70 - 150 accounts per daySet up accounts for ach payments to be taken out of Checking’s and Savings AccountsView accounts to make sure they are in complianceTake and make inbound and outbound calls on Cisco IP Phone System. Take payments by Visa, Master or Discover. Setup Ach payment via mail, fax or email. Use Lexis Nexis Accurint for client or business search for phone numbers and contact information. Collect on taxes from companies and individuals. Issue warrants for wage garnishments. Filing legal documents such as judgments & warrants Reconcile customer disputes as they pertain to payment of outstanding balances that are due Internal and External customer interface

Wilmington, De

• Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.• Handle 70 - 150 accounts per day• Set up accounts for ach payments to be taken out of Checking’s and Savings Accounts• View accounts to make sure they are in compliance• Take and make inbound and outbound calls on Cisco IP Phone System. • Take payments by Visa, Master or Discover. Setup Ach payment via mail, fax or email. • Use Lexis Nexis Accurint for client or business search for phone numbers and contact information. Collect on taxes from companies and individuals. Issue warrants for wage garnishments. • Filing legal documents such as judgments & warrants • Reconcile customer disputes as they pertain to payment of outstanding balances that are due • Internal and External customer interface

• Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.• Handle 70 - 150 accounts per day• Set up accounts for ach payments to be taken out of Checking’s and Savings Accounts• View accounts to make sure they are in compliance• Take and make inbound and outbound calls on Cisco IP Phone System. • Take payments by Visa, Master or Discover. Setup Ach payment via mail, fax or email. • Use Lexis Nexis Accurint for client or business search for phone numbers and contact information. Collect on taxes from companies and individuals. Issue warrants for wage garnishments. • Filing legal documents such as judgments & warrants • Reconcile customer disputes as they pertain to payment of outstanding balances that are due • Internal and External customer interface

Take payments by Credit Card, Checking Account. Make outbound calls to clients to bring account(s) current and delinquent. Take incoming calls to make payments. Make settlement over to qualified clients.Handle 350 accounts per day.View accounts to make sure they are in compliance

Take payments by Credit Card, Checking Account. Make outbound calls to clients to bring account(s) current and delinquent. Take incoming calls to make payments. Make settlement over to qualified clients.Handle 350 accounts per day.View accounts to make sure they are in compliance

Make outbound calls to customers whose accounts are past due, negotiated payments and resolutions. Take inbound calls on accounts. View accounts to make sure they are in complianceCorrespondence as appropriate in accordance with HSBC's policy and procedures. Update and analyzed customers account information via automated dialer Analyzed & interpreted customer account information with the aim of reducing account delinquency. Handle accounts that are 30-120 days or more past due. Processed payment transactions by check by phone, money order, western union, or overnight mail.Delegated between multiple systems screened on computer used to provide valid customer information Met and exceeded customer service level through effective listening skillsTechnology

Make outbound calls to customers whose accounts are past due, negotiated payments and resolutions. Take inbound calls on accounts. View accounts to make sure they are in complianceCorrespondence as appropriate in accordance with HSBC's policy and procedures. Update and analyzed customers account information via automated dialer Analyzed & interpreted customer account information with the aim of reducing account delinquency. Handle accounts that are 30-120 days or more past due. Processed payment transactions by check by phone, money order, western union, or overnight mail.Delegated between multiple systems screened on computer used to provide valid customer information Met and exceeded customer service level through effective listening skillsTechnology

Certificate, Computers

Diploma, Computers

Activities and Societies: Basketball