The primary duties of this position are to provide end-user support to employees of CIS. Provides application support and user training. Provides approved hardware support and installation. Provides network equipment and user LAN / WAN support. Manages the maintenance and repair of I.T. equipment. Assist in any current or new I.T. implementations. Completes assigned service calls in an efficient and timely manner. Logs and assigns case numbers for all service calls to provide daily work logs. Documents all service calls in a clear and concise manner. Assigns priorities to issues and maintains work schedules to meet project deadlines and assure maximum usage of equipment and time. Inventory computer equipment and catalog software to comply with licensing requirements. Completes special projects and/or assignments as required by support staff or department operations. Travels to and from remote clinics where physical troubleshooting or replacement is required and remote support is not available or possible.

Currently performing GM duties for two of our Family Entertainment Centers | Meridian, MS and Tupelo, MS.Oversee daily business activities, improved overall business functions, recruit and train supervisors. Developed strategic plans, created policies and processes while communicating business goals.Established and maintains digital presence including websites and Social Media. Manage and oversee all aspects of digital marketing. Created and implemented employee onboarding and training processes. End to end coaching and mentoring of staff at all levels of operation.

Reported to the VP of Operations and was responsible for overseeing a team of technical support and installation technicians. An important duty was to ensure a high level of customer satisfaction before, during and following the installation of family entertainment software and hardware all over the US and overseas.Accomplishments:Established and implemented in instructor led training program for new support and installation technicians. This training allowed technicians to become proficient in many aspects of the Family Entertainment Center software implementation and maintenance. Accomplished several successful installations at new and existing family entertainment centers in US and abroad.

• Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure.• Acted as direct contact for Vendors., suppliers, and service providers• Designed, constructed the implementation of networks.• Made preventive assessments of networks, computers and servers in order to tune for efficiency.• Oversaw and managed contractor operations.• Researched, tested and implemented new technologies.• Documented emergency recovery plan for network.• Maintained and managed company VOIP phone system.• Served as a liaison between IT and business groups.• Acted as primary point of contact for employees and customers in support of technical issues.• Installed, configured and maintained Windows 2003, 2008 and 2012 server farm.• Provided tactical and strategic input on overall network planning and related projects.• Supported, monitored tested and performed troubleshooting on hardware and software problems pertaining to all hardware and software systems.• Installed configured and troubleshoot desktop & laptop systems, workstations, servers from IBM, Lenovo, Dell, HP and Samsung.• Provided end user support for LAN and WAN based applications.• Managed the deployment, maintenance, support and upgrade of desktop PC’s, hardware software, operating systems and distributed printers.• Vendor negotiation.• Contractor negotiation and supervisions.• Computer, Server, IT equipment procurement.

Provided Windows administration, network operating center (NOC) administration, LAN/WAN/WLAN/VPN administration, Hyper-V administration, and intrusion detection and prevention (IDP) monitoring. Also managed FTP and web servers, AD/DNS, wireless access points and load balancers. Assisted with implementing highly available (HA) disaster recovery (DR) solutions.

Computer Instructor is in charge of teaching: Computer Fundamentals; 2) Internet Basics; 3)Social Networking; MSOffice; Internet/Broadband Adoption Responsibilities includesome recruitment of students, working with Program Manager on scheduling classes andoverseeing day to-day computer lab operation.

Provide management and oversight of the pre-service Basic Law Enforcement Training Program in accordance with the requirements of the Mississippi Department of Justice, Training and Standards Commission, Mississippi Department of Corrections and other relevant external bodies. Provide quality instruction and services for cadet/officer success. Designed and implemented training programs for all county law enforcement agencies and corrections. Developed and implemented lesson plans and taught classes at other agencies across Mississippi.

Deputy Warden - Responsible for administration, supervision, coordination and monitoring of allprogramming staff assigned to the facility. Responsible for all programming phases, including staff and inmate orientation, direction, training, supervision, performance evaluations and constant monitoring of the facility programming plan. Manages development of inmate programming and collaborates with staff regarding inmate classification/reclassification, programs, job assignments, program reviews and the handling of minor and general disciplinary reports and grievances. Training Director - Train the Trainer certification from MDOC, Training Design and Development certification from DOJ National Institute of Corrections, Certified instructor for NRA handgun/shotgun, Chemical agents, PPCT Defensive Tactics. Certified Glock armorer. Designed and implemented training programs for all county law enforcement agencies and corrections. Developed and implemented lesson plans and taught classes and several regional correctional facilities in Mississippi.