Marcus Walker Email & Phone Number

Accokeek, Md, Us

Arlington, Virginia, United States

Minneapolis, Minnesota, United States

St Pete Beach, Florida, United States

• Recruited and conducted interviews for housekeeping which lead to a 30% increase in the housekeeping staff.• Managed scheduling, budget and labor hours ensuring revenue goals are met.• Ensured that daily tasks were given to housekeeping/laundry staff using Opera and Optii• Measured daily productivity through various platforms i.e., Dnet/HotelEffectiveness.• Initiated new and innovative procedures to ensure quality guest experiences. • Provided proper training and supplies to housekeeping staff.• Kept staff motivated to ensure healthy work environment and quality of work. • Conducted daily stand-up meetings to recognize good work and areas of improvement.

St Pete Beach, Florida, United States

• Organized and processed all guest check-ins and check-outs.• Secured payments and assured accurate billing according to PCI DSS standards.• Took guest requests and relayed to various departments throughout the hotel property.• Addressed guest service needs to provide a seamless and enjoyable experience.

St Pete Beach, Florida, United States

• Created daily tasks for housekeeping staff and oversee that tasks are done efficiently.• Communicated with other supervisors and managers about daily issues and duties to be completed. • Liaison between employees and upper management. • Ordered new supplies as needed from vendors. • Organized interviews for open positions in the department.

Bethesda, Md

• Reviewed IT information for accuracy.• Assisted site techs with installation of hardware.• Assisted in isolating, analyzing and resolving problems.• Guided end-users daily with navigating Brivo system software and server updates.• Logged every contact with our customers into Salesforce.

Alexandria, Virginia

• Resolved IT related inquiries from customers regarding the online patent filing process.• Troubleshot various workstation problems.• Assisted and taught users daily.• Converted client files to a compatible format to be used in the online filing process. • Created form fillable worksheets for those filing patents online.

Washington D.C. Metro Area

• Planned and implemented outreach activities for program awareness.• Coordinated in-house programs for key demographics regarding disease control.• Facilitated an open discussion regarding disease control.• Assisted with proposals for grants needed to run the Mpowerment Project.

Arlington, Va

• Worked with a team of other specialists to address end user issues via customer relationships management system (Parature)• Assessed and responded to technical support requests from the Member Support team via Salesforce and Formassembly • Practiced company guidelines for quality assurance• Configuration of member applications using TCC (Command Center), (HTML & CSS)• Explained technical and policy procedures and processes• Managed new customer implementations, helping to organize and coordinate client requests• Prioritized and managed an assigned workload queue in a deadline-sensitive, high-volume environment• Provided feedback on the web-based product to help improve the system for future years.

Washington D.C. Metro Area

• Greeted and directed clients upon arrival• Received, sorted and distributed incoming mail as well as maintain postage machine and send off outgoing mail• Assisted all office meetings and forums. • Managed phone list and directed incoming calls. • Created and maintained a clean working environment