Assisting with managing a multipurpose indoor venue, improving customer service, managing a cocktail bar, creating new cocktail specifications and overseeing back of house finances.

Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.Established, enforced, and optimised departmental procedures and goals to enhance team performance and productivity.Used proper bagging techniques to minimise overuse of bags while preventing damage to customer items.Provided customers with payment information and processed credit card payments and cash transactions.Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.Tallied cash at end of each shift and handled discrepancies according to company policies.Delegated tasks to specific employees based on individual knowledge and strengths.Maintained store areas in a neat and clean fashion for professional appeal.

Answered customer inquiries professionally and politely, often going the extra mile to provide an enjoyable customer experience.Contributed to the increase of store sales by using clever sales and upselling techniques throughout customer interactions.Provided friendly and attentive service by promptly responding to customer enquiries and following up on order requests.Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction.Assisted customers with sales transactions in timely manner to guarantee high level of customer service.Performed store opening duties, including counting cash drawers, and checking all equipment for proper functioning.Resolved escalated customer issues quickly to drive client retention.

Promoted workplace safety and production efficiency by keeping workspaces clean, organised, and free of hazards.Mentored new employees on daily packing procedures and answered task-related questions for quick job acclimation.Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.Verified all items were matched to sales checks correctly for packing and shipment at close of each day.Reviewed packing slips and other documentation to properly box requested items for shipment.