Marcus Williams Email & Phone Number

Bristol, United Kingdom

Bristol, United Kingdom

• TC Office is a successful and dynamic B2B company, that sale and develops office furniture. My role within the company is to:
• Manage the Product Development team.
• Travelling overseas to visit suppliers and develop potential designs/prototypes.
• Creating and delivery of training material to the whole company.
• Assisting TC site engineer team on site visits and helping them to rectify any product issues they may have.
• Helping TC installation team on large project installs.

To update, refresh and develop new products and new markets for our customers within the Office Furniture Industry. Identify the areas that need further development working with overseas factories to develop new products from the initial stages through to production. Support our suppliers with technical information on our product portfolio and assist them.

3 month secondment role – assisted in the ‘Everything Everywhere’ joint mergerResponsible for managing all aspects of Service UAT work, by identifying all necessary test activities at the requirements stage of a Project or Service Improvement activity. Required to form an appropriate test plan (This will include a scope, Test Scenarios, Test Environment.

• Responsible for the technology road-map and performance analysis for Service, both future and existing, within the contact centres, identifying issues and opportunities for improvement and being the key liaison point.
• Successfully delivered numerous changes into Service, implementing training, communications, Guru Improvements, process documentation, helped develop and support technical software. Projects include Single User Fault.
• Management and development of the Technology Roadmap for Service including system evolution planning
• Established and worked frequently with a group of Customer Service Agents to understand contact centre system performance, issues, side-by-side monitoring and more.
• Facilitated escalations and change strategies to resolve project risks and issues, particularly technical issues to ensure the successful delivery into service.
• Designed and successfully launched the ‘System Survey’ for all agents within Orange to complete electronically in order to target improvements and employee satisfaction. A total of 3,300 agents onshore and offshore.

Assisting internal and external customers with technical faults with the mobile network and complicated handset issues. I obtained full understanding of systems and processes, policies & procedures, Terms & Conditions and a comprehensive back-log of knowledge in Orange, Mobile and Broadband. Assisted Team Manager with various duties and ensuring SLA’s were.

• After working for WP Display I worked for LV Travel Insurance in their sales team, which I thoroughly enjoyed and was able to further build upon my sales skills (Inbound and Outbound sales).Accomplishments included:
• Over achieved in monthly targets
• Awarded highest ‘Travel Insurance seller’ in the company in my 3rd month of starting at LV
• Awarded highest number of ‘Product Cross-Sells’ in my 3rd month in order to retain customers so that their requirements are fully satisfied and to contribute personally to the growth of the business.I left Liverpool.

Working for WP Display has given me the vital opportunity to utilise the skills learnt at university and build on them in the business world. I have been heavily involved in the design process creating a full range of display solutions for customers. From design briefs I create innovative solutions and produce concept designs using Solidworks (CAD). As my.

2.1, Ba (Hons) Product Design

Activities and Societies: At University I learnt a variety of 2D and 3D design packages: Photoshop, Corel Draw, Auto – CAD, Solid Edge.

2.1 Ba (Hons) Product Design

Activities and Societies: Football, Rugby and Running. Was voted School Captain for Marlwood School 6th Form.