Develop and execute long-term growth strategies and annual operating plans for assigned areas utilizing key performance indicators (KPIs) in the areas of customer satisfaction, sales, and tenant occupancy to monitor success. Consult with local and national retailers to increase brand recognition on campus, identify strategic partnerships and increase sales. Act as landlord for commercial spaces owned by the Institute effectively negotiating business terms and conditions for a wide array of retail commercial tenants generating nearly $1M in revenue annually. Review and make recommendations to competitive bid proposals on behalf of the Institute; most recently served on the committee to select a 15-year food services contractor expected to generate $25M in revenue annually. Negotiate, manage and maintain contractual agreements with campus contractors and vendors. Author request for proposals (RFPs) and facilitate the competitive bid process for the Institute’s multi-year snack and beverage vending contract expected to generate more than $1M in annual sales. Manage a multi-million dollar snack and beverage vending contact; successfully oversaw the implementation of an all-in-one card reader program which has increased sales 16% Y-O-Y. Aid in the successful transition of Institute’s food services providers from Sodexo to Aramark; responsible for the coordination of asset transition and facility repairs. Serves as liaison between Tech Square retailers, Aramark and Institute Facilities overseeing all related maintenance issues, low-voltage construction, and daily work orders and reconciles monthly expenses to ensure proper reporting.

Preformed day-to-day onsite management of multiple revenue-generating dining and events facilities totaling 200,000 square feet with annual revenues in excess of $16M. Responsible for the performance management and ongoing professional development of 4 direct reports and 30 student paraprofessionals. Successfully and strategically managed an annual operational expense budget of $240K. Developed and implemented continuous process improvement procedures designed to reduce operating cost, increase productivity and enhance workplace experience including the Implementation of a web-based scheduling platform which reduced department cost by 33%. Prepared facilities inspection reports and coordinated all repairs, improvements and preventative maintenance programs with the Facilities unit and external vendors ensuring quality of service, timeliness and proper resolution. Oversaw unit specific professional and overall department staffing for 100 part-time paraprofessional implementing new initiatives including an online application and skills assessment to aid with selection and placement.

Captured market-critical information through extensive research and analysis, including direct communication with commercial real estate professionals and market analysts.Analyzed market performance and developed accurate and complete portfolios of commercial real estate holdings with a market value of $225M.

Oversaw the customer service call center and directed the unit’s daily workflow to ensure the delivery of exception customer service and the prompt resolution of service request and customer inquiries. Developed and facilitated all staff trainings related to customer service and call center operations. Analyzed data and created reports to identify recurring issues and implemented strategies to mitigate there frequency. Evaluated employee performance through the implementation of performance standards and applied metrics. Performed full life cycle hiring, including recruitment, selection and onboarding for all para-professional staff. Ensured proper staffing levels through the administration of the When to Work scheduling system. Processed payroll for all para-professional staff and perform bi-monthly audits of the PHR payroll management system.

Held ultimate responsibility for all student-related, non-academic activity on campus including policy creation, financial management, database administration and programming for 450 organizations. Oversaw the allocation of a $1M program budget, reviewed over $200K in vendor and venue contracts. Led a team of 17 advisors overseeing 450 organizations; developed and facilitated trainings to educate and assess advisory team on policies related to contracts, risk management, event management and fiscal management. Liaised with the Office of Risk Management and General Counsel to create standardized contracts and travel procedures to streamline the process for users and limit the university’s exposure to risk.

Responsible for the coordination and management of single and simultaneous events, including meetings, conferences, lectures and musical concerts. Provided direction to in-house personnel for equipment load-in, event set up, tech production and logistics planning. Formulated event budget estimates, expense reports and facilitated post-event fiscal reconciliation. Oversaw the expeditious and proper transition of event space to accommodate successive events. Provided on-site customer relations support during events to manage patron request and/or resolve issues. Managed several human resources functions including, recruitment, selection, employee on-boarding, and payroll administration.

Served as a key consultant and advisor to organizational leadership on growth marketing strategies and performance metrics to meet recruitment goals. Coordinated diverse and engaging educational and social programs for the 3200 member Greek community. Created and administered evaluations and surveys to measure the effectiveness of programming initiatives. Managed large-scale volunteer-based service initiatives consisting of over 500 volunteers and participants. Advised traditional and culturally-based organizations in their programmatic initiatives and organizational management. Analyzed and evaluated the annual performance of 60 organizations. Created reports and documents using the data created for the public and senior-level administrators.

Oversaw the day-to-day operations for all 22 New Student Orientation overnight sessions.Coordinated housing logistics and roommate assignments for 5,000 first-year students.Managed the check-in and registration of 300 students at each session.Ensured the proper execution of all programmatic components of each New Student Orientation session.