Marcus Williams Email & Phone Number

Fort Worth, Texas, United States

 Responsible for the oversight of 100+ employees across three enterprises including two Operation Managers and multiple Team Leads  Execute and implement new contracts. Ensure the service provided meets all contract requirements by the deadline  Coordinate department hiring and training with Career Developer and Recruiter  Resolve customer complaints with the Sales Team to ensure service standards are upheld  Deliver consistently high levels of customer service to all prospective and current customers, business owners, and other stakeholders ensuring that we meet or exceed customer expectations  Comprehensive understanding of scheduling, hiring, conflict resolution, and resource management.  Effective time management and ability to work independently  Evaluate and identify areas for improvement and efficiency in operation policy and procedure.  Track all expenses and manage payroll, supply expense, and overhead per enterprise

Fort Worth, Texas, United States

● Assign tasks to staff based on job requirements or special assignments● Help execute and implement new policies and procedures for all litter and landscaping contracts● Log arriving and departing employees in a timely, friendly and efficient manner● Field calls and texts from employees regarding daily attendance● Consistently deliver high levels of customer service● Visit each customer site a minimum of once per week● Send weekly reports as required by contracts to customers● Comprehensive understanding of scheduling, hiring, conflict resolution, and fleet management.● Effective time management and ability to work independently at a fast pace with high volume of employees● Evaluate and identify areas for improvement and efficiency in daily operations

Arlington, Texas, United States

● Worked one-on-one with clients to help modify exercises for maximum benefit and safety● Developed individualized instructions plans including cardio and weight training● Explained ways to measure exercise intensity for the best results● Completed individual comprehensive fitness assessments● Helped clients of all ages and fitness levels improve health and wellbeing● Counsel clients on proper nutrition and exercise habits

Fort Worth, Tx

● Manage all operations for the Texas/Oklahoma/New Mexico Region● Coordinate with the project team and schedule all job assignments● Manage all company field assets● Analyze market trends and prepare quarterly reports● Direct the safety, performance, training, and development of assigned employees according to Companyguidelines, to meet Company objectives● Responsible for optimization of personnel and efficient crew change scheduling● Maintains continuous market knowledge, including competitive activity, client plans, and needs● Contacts key clients daily to ensure that client expectations are achieved● Evaluates performance and competence of field staff and assists in promotion evaluations● Performs field trips to job sites regularly to audit process in action, and identifies areas ofimprovement

Fort Worth, Tx

● Monitor and supervise over 50 junior field engineers● Provide professional customer service and support to field service technicians and third party clients● Forensic Analysis of failed tool strings and failure type, to assist Engineering● Coordinates and supervises job assignments● Create and publish all oil well survey data● Assist in Training and Development of new hires for US Land● Provide Operation Support for our Operations in US Land and International Markets● Provide real time monitoring and intervention on all active jobs

Install high-speed inkjet printing systems at various customer sitesProvide on site operator trainingSell and maintain service contracts to customersTroubleshoot software and hardware problems with regard to all proprietary productsResponsible for the documentation of all work completed in the field including any new revelations along with several other administrative dutiesMaintain truck and parts inventoryDevelop training manual for all contract customersOrganized and QC preventive maintenance schedules

Coordinates and supervises field engineering job assignments for job coverage and efficiency. Provide Operations Technical Support to field engineer’s prior to project start and during.Utilize VNC to aide with demodulation issues of field engineer’s.Reviews and evaluates field engineer’s development and progress.Assists in determining training needs for junior field engineers.Insures all surface equipment is properly maintained and tracked for maximum utilization.Calibrate and distributes information pertaining to tools, reliability and product support to shop and field personnel. Tool such as slim pulse, telescope, and periscope.Supervises and assists in preparing reports on current job activity, current job status and various other duties.Create and maintain measurement logs for clients.Performs quality assessments of junior field engineer job assignments.Collects and review system data for accurate client delivery.Certifications: Pressure level testing; Hazmat; OSHA; First Aide; Fire Safety; Radiation; QHSE training; Data Quality; Electrical Safety

Responsible for troubleshooting and installation of satellite communication. Maintained world class customer service while servicing three to five customers daily. Supervised the Rapid Response Team, which responded to regional satellite emergencies.Performed risk assessments on satellite installations.Developed and performed quality control procedures for satellite communications.Certifications: Quality Control System; Working at heights; Customer Service; Satellite Installations

Worked with engineers on the building of the first DLP chip. Part of the final test team of the DLP chip. Trained new employees on power assemble protocols. Screened and collected data for further evaluations.Maintained quality system evaluations for the final test department.Certifications: Wafer Fab Clean Room; Final Product Screener; Machine Operator

Honorable Discharge 08/20/98

Associate, Business Management

Associate Of Applied Science Degree, Computer Electronic Engineering Technology