Marcus Woods Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri Area

Sales operations manager. The overseer of of all aspects at the branch level. Responsibilities include sales performance training, employee development, fleet/inventory management, marketing, risk management, vehicle maintenance, human resources, and cost control.Sales training: focuses on the application of sales techniques, goal setting/achievement, incentives, and the execution of the sales plan.Employee development: focuses on shaping the futures of employee careers, preparing employees for promotion ready dates, assisting staff in the understanding of the balance between sales and customer service, employee morale/retention, accountability, efficiency, effectiveness and work life balance.Fleet management: analysis of business demand to maximize utilization, supplying the demand with proper fleet mix, and expectation setting.Marketing: developing and maintaining business to business relationships with new and existing accounts, coordinating sales calls and employee shadowing with an emphasis on customer retention, satisfaction and business trends.Risk management: ensuring the implementation of policies to minimize loss, educating the details and specifics of contracts, education of ethical business practices to ensure accountability, and the repossession of vehicles.Vehicles maintenance: ensuring the completion of proper and timely preventative maintenance on vehicles, ensuring proper documentation and completion of damaged vehicles, communication and education of policies and procedures directly to staff.Human resources: second level screening of applicants, hiring, terminations, and employee reviews.

The leader of the sales force and overseer of all transactions occurring within the branch. Responsible for day to day operations directly correlated to generating revenue and customer satisfaction. Responsibilities include customer relations, sales performance training, coordination of deliveries and pick ups, business to business marketing, staff scheduling and reporting. Supervisor and sole point of contact for all customer service agents, fleet assistants and drivers; delegating duties ensuring efficiency and service quality.

Manager on duty. Responsibilities include accounting for revenues from each department occurring within the hotel, followed by the submission of proper documentation to each of the department heads. Other essential duties pertaining to customer service include checking guests in and out of rooms, serves as phone operator, negotiation of room rates with walk-in guests, valet parking, luggage assistance, minor housekeeping tasks, preparation and delivery food orders for room service and security.