Marcus Turner Email & Phone Number

Lenexa, Kansas, United States

- Provide top quality support to customer requests for technical support through various support platforms- Actively engage in training end users on product use both over the phone and in person- Research log files for issues and escalated them through the necessary internal channels.- Assist Solution Engineers/Account Managers with the daily management of.

Overland Park, KS

-Evaluate residential and commercial roofs-Advise potential customers -Generate sales opportunities through various insurance and real estate contacts-Re-roof production and project management

Olathe, KS

• Handle claims with varying degrees of complexity and severity.
• Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim. Manage.
• Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure.
• Utilize my knowledge and skills to assist my peers.
• Selected to be in a companywide training video showcasing my duties and talents.

Wichita, Kansas

• Responsible for balancing files and determining the patient’s liability.
• Exhausting all avenues and resources to secure payment including bill collecting and arranging monthly payments.
• Filing and responding to appropriate court documents.
• Providing excellent customer service through incoming calls.
• Established a simplified billing process to an area in need; creating a more timely and efficient process.

Emporia, Kansas

• Managed inbound collections specialist assisting in customer escalations.
• Provided customer service regarding billing invoices, collection process and operational issues.
• Determined customer needs and routed them to their appropriate departments in order to resolve concerns in a timely method.
• Aided in the completion of the collection process.
• Monitored and documented returned checks.
• Process payments.

B.S. Business, Computer Information Systems

Education record

Activities and Societies: Varsity Football

Education record