Marcus Turner Email & Phone Number

Lenexa, Kansas, United States

- Provide top quality support to customer requests for technical support through various support platforms- Actively engage in training end users on product use both over the phone and in person- Research log files for issues and escalated them through the necessary internal channels.- Assist Solution Engineers/Account Managers with the daily management of existing customers.- Test end user functionality and aided in rolling out new versions to customers.- Record all customer interactions within Salesforce's Service Console.

Overland Park, Ks

-Evaluate residential and commercial roofs-Advise potential customers -Generate sales opportunities through various insurance and real estate contacts-Re-roof production and project management

Olathe, Ks

• Handle claims with varying degrees of complexity and severity.• Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim. Manage deductibles and coverage limits.• Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure.• Utilize my knowledge and skills to assist my peers.• Selected to be in a companywide training video showcasing my duties and talents.

Wichita, Kansas

• Responsible for balancing files and determining the patient’s liability.• Exhausting all avenues and resources to secure payment including bill collecting and arranging monthly payments.• Filing and responding to appropriate court documents.• Providing excellent customer service through incoming calls. • Established a simplified billing process to an area in need; creating a more timely and efficient process.

Emporia, Kansas

• Managed inbound collections specialist assisting in customer escalations. • Provided customer service regarding billing invoices, collection process and operational issues.• Determined customer needs and routed them to their appropriate departments in order to resolve concerns in a timely method.• Aided in the completion of the collection process.• Monitored and documented returned checks. • Process payments.

B.S. Business, Computer Information Systems

Education record

Activities and Societies: Varsity Football

Education record