• Ground floor agile adoption. Scrum leader for 7 teams as well as ad hoc initiatives.• Drive continuous improvement through application of agile principles.• Research comparisons between traditional point based agile metrics and flow metrics• Continuous process improvement through application of metrics to define what needs an improvement and how.• As part of the PMO I am continuously examining organizational processes for improvement to home in on the best application of our engineering efforts.• Leading organization-wide incident retros to improve our footing and prevent future incidents.

• Product Owner for our HCI product deployment engine. • Developed a plan for the future of the product in order to eliminate technical debt, reduce time to market, and implement a devops workflow. • Work with product management and the development team to realize the vision for our software by keeping a tightly groomed backlog and working as the liason between product management and the development teams.• Planning of upcoming projects using agile methodology to disposition personnel and resources in order to realize product goals.• Kept team focused, eliminated churn and distractions that cost the team development time that led to an steady increase in velocity over time.

• Team lead and agile coach for 2 6 person scrum teams.• Work to keep team on track during program increments and drive relentless improvement.• Volunteered and lead defect triage efforts for platform team.• Created new triage process reducing load on engineers for initial disposition of defects.• Responsible for maintaining SAFe implementation standards.• Project management for our operating system installer.• Created and executed feature test plans for hardware and software in Linux-based systems.• Analysis of issues and escapes to generate automated testing criteria integrated into CI/CD system.• Hardware and software testing, regression testing.• Administration of Jira at scrum / team level.• Currently implementing Scaled Agile for Enterprises workflow at team level.

• Responsible for physical hardware systems in 3 data centers. Troubleshooting, diagnosis and repair of physical systems in Dell R620 and R630 chassis, Supermicro chassis.• Part of a team that forklift moved one data center to another for consolidation of hosting space including 400 physical servers in 12 racks in 4 days.• Troubleshooting and rectification of issues affecting systems in SolidFire production including VMWare VCenter 6, Ubuntu, Element OS, Windows Server 2012.• Diagnosis of technical issues relating to hardware interactions with our automated testing system. • Implemented opensource datacenter infrastructure management tool to track rack elevations and cabling to ensure clean datacenter operation.

• Provided front-line support for customers with technical questions about our software and various Garmin, Polar, SRM, Suunto devices on a variety of software platforms from Windows to MacOS, IOS, and Android.• Held a 97% satisfaction rating with 1800+ solved tickets per 30 days. • Setup and Administered Zendesk.• Served as technical liason to the rest of the support team.• Provided above and beyond technical support for products associated with ours.• Created support documentation and technical writing with clear instructions and associated media.• Worked with customers to drive a deeper adoption of our platform through education about various aspects of our platform.• Transferred and responsible for transitioning of office infrastructure from old to new office, including fiber connection and network setup.• Installed, setup, configured, and maintained the following:• Astaro ASG220 Firewall.• Ruckus WIFI 7920AP/Zone Director1100.• 2 Windows Server 2008R2 domain controllers on various hardware platforms as well as manage the Active Directory configuration, user administration for the company domain.• Lenovo laptops and Macbook Pro laptops for developers including full development stack installation and repair, including hardware replacement and upgrade.• 4-camera remote-access security system.• Paxton Net2Access door controller and RFID fobs.• Kaspersky Antivirus, ESET Nod antivirus, Zendesk.• Managed licenses for Microsoft Developer Network, GoTo Meeting, JoinMe, Skype, Office365• Provided administration for 2 Konica Minolta Bizhub systems.• Provided remote administration of production servers hosted at Rackspace and Amazon Web Services.

• Responsible for user-level technical support, training, desktop administration, hardware support, and configuration of user machines.• Administrator for 17 servers including Windows Server 2000, Windows Server 2003, Windows Server 2008, Exchange 2007, and Linux.• Edited Oracle Forms and Reports under the guidance of senior programmers. Wrote basic SQL queries for generation of reports.• Implemented VMWare test server utilizing virtual machines for experimental configurations without incurring added expense for a hardware-based test system.• Administrator for Barracuda Spam and Email firewall, Web filter.• Primary support for Konica Minolta and HP copier/printers, Brother fax machines, and HP desktop hardware.• Managed 3-Com VOIP telephone system including administration, user-level support, and hardware support.• Administrator for WSUS and Trend-Micro Office-Scan, Windows ISA server.• Managed Active Directory Users and Computers for over 100 users and machines.

• Primary instructor for lecture-based history of photography course including development of course materials, instruction and evaluation.• Co-instructor for lecture and lab-based photography course on the zone system of photography.

• Implemented new workflow techniques that resulted in reduction in turnaround time for most work from 3 weeks to overnight.• Moved office to a networked collaboration system for publications that reduced the reliance on and expense of disks and CDs for storage and transfer of media.• Coordinator and editor for all images used in campus publications and university advertising. Duties include digital manipulation, retouching, color profiling for press output, billing, and liaison work with campus offices for the selection of images.• Developer and administrator for Linux-based digital image archival and catalog system currently housing 20,000 images.• Support for office network operations and computer support on Macintosh and Windows, and Linux systems.• University Photographer - current workload includes marketing, journalistic, portrait, studio and aerial photography.• Responsible for researching and implementing the shift from traditional media to digital including cameras, printing and color profiling.• Initiated the use of internet-based transfer of publications to printing houses that cut cost of and need for overnight delivery of materials.• Coordinator for the development of an online database-backed image bank for university publications. • Manager of 5 part-time and one full-time employees.• Implemented new billing strategies that moved Photoservices out of debt status and into profitability.