Marcus Ward Email & Phone Number

Longmont, CO, US

Boulder, Colorado, United States

• Ground floor agile adoption. Scrum leader for 7 teams as well as ad hoc initiatives.
• Drive continuous improvement through application of agile principles.
• Research comparisons between traditional point based agile metrics and flow metrics
• Continuous process improvement through application of metrics to define what needs an improvement and how.
• As part of the PMO I am continuously examining organizational processes for improvement to home in on the best application of our engineering efforts.
• Leading organization-wide incident retros to improve our footing and prevent future incidents.

Boulder, CO

• Product Owner for our HCI product deployment engine.
• Developed a plan for the future of the product in order to eliminate technical debt, reduce time to market, and implement a devops workflow.
• Work with product management and the development team to realize the vision for our software by keeping a tightly groomed backlog and working as the liason between product management and the development teams.
• Planning of upcoming projects using agile methodology to disposition personnel and resources in order to realize product goals.
• Kept team focused, eliminated churn and distractions that cost the team development time that led to an steady increase in velocity over time.

Boulder, CO

• Team lead and agile coach for 2 6 person scrum teams.
• Work to keep team on track during program increments and drive relentless improvement.
• Volunteered and lead defect triage efforts for platform team.
• Created new triage process reducing load on engineers for initial disposition of defects.
• Responsible for maintaining SAFe implementation standards.
• Project management for our operating system installer.

Boulder, CO

• Responsible for physical hardware systems in 3 data centers. Troubleshooting, diagnosis and repair of physical systems in Dell R620 and R630 chassis, Supermicro chassis.
• Part of a team that forklift moved one data center to another for consolidation of hosting space including 400 physical servers in 12 racks in 4 days.
• Troubleshooting and rectification of issues affecting systems in SolidFire production including VMWare VCenter 6, Ubuntu, Element OS, Windows Server 2012.
• Diagnosis of technical issues relating to hardware interactions with our automated testing system.
• Implemented opensource datacenter infrastructure management tool to track rack elevations and cabling to ensure clean datacenter operation.

• Provided front-line support for customers with technical questions about our software and various Garmin, Polar, SRM, Suunto devices on a variety of software platforms from Windows to MacOS, IOS, and Android.
• Held a 97% satisfaction rating with 1800+ solved tickets per 30 days.
• Setup and Administered Zendesk.
• Served as technical liason to the rest of the support team.
• Provided above and beyond technical support for products associated with ours.
• Created support documentation and technical writing with clear instructions and associated media.

• Responsible for user-level technical support, training, desktop administration, hardware support, and configuration of user machines.
• Administrator for 17 servers including Windows Server 2000, Windows Server 2003, Windows Server 2008, Exchange 2007, and Linux.
• Edited Oracle Forms and Reports under the guidance of senior programmers. Wrote basic SQL queries for generation of reports.
• Implemented VMWare test server utilizing virtual machines for experimental configurations without incurring added expense for a hardware-based test system.
• Administrator for Barracuda Spam and Email firewall, Web filter.
• Primary support for Konica Minolta and HP copier/printers, Brother fax machines, and HP desktop hardware.

• Primary instructor for lecture-based history of photography course including development of course materials, instruction and evaluation.
• Co-instructor for lecture and lab-based photography course on the zone system of photography.

• Implemented new workflow techniques that resulted in reduction in turnaround time for most work from 3 weeks to overnight.
• Moved office to a networked collaboration system for publications that reduced the reliance on and expense of disks and CDs for storage and transfer of media.
• Coordinator and editor for all images used in campus publications and university advertising. Duties include digital manipulation, retouching, color profiling for press output, billing, and liaison work with campus.
• Developer and administrator for Linux-based digital image archival and catalog system currently housing 20,000 images.
• Support for office network operations and computer support on Macintosh and Windows, and Linux systems.
• University Photographer - current workload includes marketing, journalistic, portrait, studio and aerial photography.

Ms, Industrial Vocational Technical Education, 3.93

Bs, Psychology, 3.39

Activities and Societies: Alpha Kappa Lambda