Support the ServiceNow commercial sales team by driving and enabling customer success.

Deliver demos of the ServiceNow platform to customers and prospects.• Part of the ServiceNow Demo Center Team delivering high quality demos of all ServiceNow products

Modified, maintained and collected results for RF chip burn-in testing systems• Created new scripts to automatically complete standard RF tests• Submitted data weekly updating status of burn-in• Worked with RF Engineers to troubleshoot errors in testing setups

Helped UCSD affiliates with any UCSD account and computer issues• Fixed Internet connections with both wired and wireless networks• Explained the situation and regulations that apply to the users• Documented all interactions extensively in a footprints system• Customer service skills, especially when speaking with users over the phone

Wrote, tested, released and supported functional Visual Basic GUI’s for customers• Peregrine Digital Step Attenuator• Peregrine Digitally Tunable Capacitors• USB Board Adapter Test Utility• Unreleased Products – Created basic layouts for future and upcoming products