Marcus Lee Email & Phone Number

Tucson, Arizona Area

To handle billing and technical support for Internet, video, and voice systems for Comcast Business customers

Tucson, Arizona Area

Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls. Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.Documents all collection activity in the client/GC system in a concise and accurate manner.Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.Maintains good public relations.Cope with high-stress environment caused by speaking with emotional callers.Adhere to Company attendance, punctuality, and meal and rest break requirementsMaintain concentration and focus in order to meet performance goalsReact positively to an ongoing, changing environmentDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsMaintain good working relationship with assigned supervisors and coworkersWork safely without presenting a threat to self or othersPerform additional duties as required by management

Tucson, Arizona Area

Evaluated vein performance of the donor to identify possible problems; made necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensured donation process is efficient and made adjustments when necessary to make the process a positive experience for the donor. Educated new donors on the use of therapeutic products made from donated plasma. Explained the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensured that all donor questions were answered timely, accurately and professionally. Maintained alertness to any reaction by donors and assists with reactions or notifies appropriate staff. Used Personal Digital Assistant (PDA) to record incidents that occurred during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Analyzed equipment failures. Created incident documentation, removed and/or replaced equipment from service. Monitored donor flow on the donor floor to assure continuous turnover. Alerted Group Leader or Supervisor of donor flow issues. Collected arm samples or whole blood samples from donors for testing. Ensured the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures. Maintained clean efficient work environment, and ensured sufficient operating supplies and forms were available as needed. Followed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promoted safety in all actions. Maintained confidentiality of all personnel, donor and center information.

Tucson, Arizona Area

Prepared the autopheresis machine for the pheresis process. Monitored the donor and the pheresis process, responded to specific alarms or signals that occurred during the process. Disconnected the donor when the process was complete. Maintained alertness and awareness to any reaction donor may have had during or after the pheresis process and notifies appropriate staff. Used Personal Digital Assistant (PDA) to record incidents that occurred during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Used PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerted Group Leader or Supervisor of donor flow issues. Ensured the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Maintained clean efficient work environment, and ensured sufficient operating supplies and forms were available as needed. Followed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promoted safety in all actions. Maintained confidentiality of all personnel, donor and center information. Performed job-related duties as assigned

Tucson, Arizona Area

Received merchandise, unloaded/unpacked stock, marked stock with codes to be identified, stocked shelves, and helped customers locate items. Involved heavy lifting up to 75 pounds . Arranged planograms, constructed/disassembled drive aisles, managed product on the floor. Worked in stockroom and and sales floor to provide direct customer service/assistance.

Tucson, Arizona Area

Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns. Maintained a high level of professionalism with clients and worked to establish a positive rapport with every caller. Updated customer information in the customer service database during and after each call. Worked with Computer Information Systems support team as Tier 3 technical support for various cellular network systems until November 2015. Provided support to customers that have basic technical problems. Documented every interaction using Cisco computer systems provided. Advocated for the customer by escalating unresolved issues to the next level of support. Monitored the service desk ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents.

Tucson, Arizona Area

Worked primarily as an opener. Provided customer service. Took, assembled and presented food orders. Cooked and prepared food for sale. Cashier duties including utilizing Point of Sale systems and counting down cash drawer at end of shift. Received deliveries. Checked stock of products and ensured proper levels and rotations. Checked equipment to ensure proper working order. Production control. Cleaned all areas of restaurant in accordance with Eegee’s sanitary standards.

Monterey, California

Extensive military training. Advanced language training and cultural orientation directly related to Modern Standard Arabic and Middle Eastern dialects and cultures

Bachelor Of Business Administration (B.B.A.), Advertising

Studied Business Administration in preparation for a degree in Advertising.

Honors Education, General Education, Graduated 2003

Activities and Societies: Academic Decathalon, Drama Club, Honors Society General education and honors studies.