Marcus Ling

Marcus Ling Email and Phone Number

Cloud Infrastructure Engineer at GovTech Singapore @ GovTech Singapore
singapore, singapore
Marcus Ling's Location
Singapore, Singapore
About Marcus Ling

Marcus Ling is a Cloud Infrastructure Engineer at GovTech Singapore at GovTech Singapore. He possess expertise in laboratory, clinical chemistry, hematology, coagulation, serology and 6 more skills. Colleagues describe him as "Marcus is great handling the Team. Under tight situation, Marcus able to maintain his professionalism. Delicating tasks and motivate engineers to strive better."

Marcus Ling's Current Company Details
GovTech Singapore

Govtech Singapore

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Cloud Infrastructure Engineer at GovTech Singapore
singapore, singapore
Website:
tech.gov.sg
Employees:
2313
Marcus Ling Work Experience Details
  • Govtech Singapore
    Cloud Infrastructure Engineer
    Govtech Singapore Jan 2024 - Present
  • Pccw Solutions Limited
    Service Delivery Manager
    Pccw Solutions Limited Jul 2022 - Jan 2024
    ● Oversee and manage a team of 25 resources (Admin, Desktop, DC, Network, Project, Wintel) for IT related infrastructure and service delivery● Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service level agreement● Act as an escalation point for all support related queries and issues● Accountable for forecasting and management of the account P&L● Perform personnel recruitment, performance assessment, mentoring, and training● Continually reviewing and identifying service improvements● Reduced attrition rate and contributed to increased customer satisfaction in assigned accounts
  • Pccw Solutions Limited
    Euc Manager
    Pccw Solutions Limited Feb 2020 - Jul 2022
    ● Lead a team of resources (Desktop engineers, SCCM engineers, Wintel engineers and outsourced ServiceDesk) to perform service delivery at a Statutory Board (NP)● Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service level agreement● Providing accurate and regular reports to stakeholders and management on performance of the service delivery● Perform personnel recruitment, performance assessment, mentoring, and training● Continually reviewing and identifying service improvements● Generate billing reports, knowledge base articles, writing and implementing SOPs● Perform basic administration of ITSM (ServiceNow)
  • Nec Asia Pacific Pte Ltd
    Senior Desktop Support Engineer
    Nec Asia Pacific Pte Ltd Mar 2019 - Feb 2020
    ● Organized and prioritized work to complete assignments in a timely, efficient manner● Worked well independently and in a team to solve problems● Provided superior customer service to clients by addressing all questions and concerns● Served as a friendly, hardworking, and punctual employee● AFM support in Ministry Agency / Statutory Board (MFA/HSA)● Roving L2 operation support for commercial accounts● Work with Senior Management/VIP Account support● Lead Tech Refresh for Agency during course of work
  • Heineken Asia Pacific Pte Ltd
    System Support Officer
    Heineken Asia Pacific Pte Ltd Oct 2018 - Feb 2019
    ● L1 regional service support ticket management according to best practices for ITIL● L2 local desktop support for 150 users● Support VIP users in BAU operational duties● IT asset management● Microsoft Active Directory Management ● SCCM administration for local deployment cycle● Telecommunication systems support (Cisco/Microsoft/Polycom)● Updating documentation on BAU processes
  • Innovative Diagnostics Pte Ltd
    Medical Technologist
    Innovative Diagnostics Pte Ltd Sep 2015 - Mar 2017
    Farrer Park Hospital
  • Parkway Group Healthcare - Parkway Laboratory Services Ltd
    Medical Technologist
    Parkway Group Healthcare - Parkway Laboratory Services Ltd Aug 2013 - Aug 2015

Marcus Ling Skills

Laboratory Clinical Chemistry Hematology Coagulation Serology Immunology Blood Bank Urinalysis Clinical Research Semen Analysis Life Sciences

Marcus Ling Education Details

Frequently Asked Questions about Marcus Ling

What company does Marcus Ling work for?

Marcus Ling works for Govtech Singapore

What is Marcus Ling's role at the current company?

Marcus Ling's current role is Cloud Infrastructure Engineer at GovTech Singapore.

What schools did Marcus Ling attend?

Marcus Ling attended Griffith University, Temasek Polytechnic.

What skills is Marcus Ling known for?

Marcus Ling has skills like Laboratory, Clinical Chemistry, Hematology, Coagulation, Serology, Immunology, Blood Bank, Urinalysis, Clinical Research, Semen Analysis, Life Sciences.

Who are Marcus Ling's colleagues?

Marcus Ling's colleagues are Kian Siong Tan, Chee Heng Lao, Wei Pin Kwan, Wee Hong Ng, Gail Lim, Sathiya Raj, Taufique Shaikh.

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