• Provided leadership and consulting expertise to transform client needs into customized business applications. Managed a diverse array of customers within the construction, telecom, legal, financial, marketing, and political consulting sectors.• Developed comprehensive project blueprints and solution designs featuring entity relationship diagrams, detailed developer instructions, user stories, and application proofs of concept. Executed detailed design contracts with clients.• Built and managed software development project plans. Led internal teams of Quick Base developers and Application Program Interface developers and partnered with client subject matter experts and executive stakeholders.• Attained a Certified Quick Base Developer certification and self-developed multiple Quick Base applications for clients.

• Directed launch of the Cigna Total Choice Medicare Supplement product into the Senior Private Exchange marketplace via four different partner channels across 46 states resulting in annualized premium revenues of $20 million.• Managed large-scale project teams exceeding 50 core team members and insurance industry stakeholders in a highly matrixed organization. Controlled portfolio budgets of over $1 million.• Collaborated closely with business analysts, scrum masters, and Agile developers in the writing, scheduling, and deployment of Agile user stories. Negotiated project and organizational priorities in sprint planning and grooming sessions.

• Managed patient care software upgrades for 2,500+ bed multi-facility hospital networks nationwide. Executed entire hospital network planned downtimes and overnight go-lives. Worked with hospital C-suite and assured patient safety and clinician satisfaction.• Led multiple teams of Agile software developers, application analysts, BusinessObjects analysts, database analysts, and other technical subject matter experts through high-complexity projects. Directed multiple test cycles including unit, integration, end-user, and regression testing.• Tracked and resolved hundreds of issues for each project using issue management software. Resourcefully managed an escalation matrix of experts including Product Managers, Lead Developers, Database Architects, and executives for advanced issue resolution.

• Developed expertise and built ground-up processes for delivering self-service kiosk technologies, establishing new on-premises market channels for online businesses including GameFly, Inc.• Selected to build a technical consultancy practice on location in Buenos Aires, Argentina for client Telmex Argentina. Established end-to-end processes for Telmex end customers to migrate to newer technologies.• Effectively employed ITIL methodologies in designing and implementing IT Managed Services offerings including Help Desk, Service Assumption, Hardware Staging and Installation, Remote Monitoring, Hosting, Cabling, and Credit Card Processing.

• Managed a group of 10 Implementation Coordinators with a portfolio of upwards of 30 concurrent projects. Managerial duties included mentoring, performance appraisals, professional development assistance, and personnel decisions.• Developed work effort and pricing analyses, project budgets, and client contracts for new projects prior to transition to staff associates.• Provided updates to internal executive team and served as the client-facing escalation point for all projects within the portfolio.

• Chosen for expatriate position in London, UK to manage the on-site installation services partner for a $25 million nationwide grocery retrofit program. Executed vendor service agreements and operationalized all processes between companies.• Received the 2002 "Great Performer" award as the project lead for a Cisco networking deployment project.• Coordinated on-site services for multiple simultaneous IT projects in the Telecommunications, Financial, and Retail industries.