Marcus Burks Email & Phone Number

Owings Mills, Md, Us

Baltimore, Maryland Area

Sales expert in healthcare territory management with a focus on Diabetes management with a focus on primary care physicians. ● Outstanding Sales Performance Awardee and awardee of multiple quota trips ● Consistently met or exceeded performance quotas across multiple products, launched new products and won top territory for my first launch product in region. ● Demonstrated high level of understanding of reimbursement and distribution challenges in order to take a strategic approach to capitalize on marketplace opportunities● Created best practices in rapport building, data management and sales strategies with team which promoted district meeting sales goals by year end. ● Engaged key mid to senior level healthcare professionals in complex clinical environments in the local medical community● Effectively leveraged complex cross functional teams to ensure team success on behalf of customers.● High proficiency in learning, analyzing, understanding complex information for oral presentation.● Leveraged all business analytic resources like CRM, available to meet the needs of customers and achieve sales goals while constantly following or adhering to internal policies, procedures and PhRMA code.

Baltimore, Maryland

Responsible for achieving the goals and objectives of the Branch through managing its resources (human, financial, and operational). Managerial duties include, but are not limited to leading the team, setting objectives, analyzing performance, making decisions, and reviewing. ● Increased, and maintained, a Service Quality Index score by 8% in my first month of Branch management (77% to 84%, which is above corporate average and #1 in Baltimore area).● Created and encouraged daily targeted sales efforts in the branch with frequent coaching and contests.● Delivered on sales volumes and revenue targets in branch, as agreed with Area Manager● Consistently achieved top Net Other revenue, which is sales outside of rental fee, and Income Per Car $140 placing the branch in top 5 branches in Group.● Initiated and implemented additional efforts that increased branch traffic with marketing strategies

Bwi Airport

Supervisory position of an international airport location involving the overseeing of a sales team consisting of a 30 plus members. Also facilitating team development while minimizing risk with the goal of providing outstanding customer service. • Responsible for managing daily operations.• Program rental rates based on demand and inventory.• Training and development of management trainees. • Create sales contest and strategies based on monthly goals

Columbia, Maryland

Promoted to flagship and largest branch of the area.• Responsible for all daily operations of 3 separate offices. • Responsible for maintaining consistent growth by building quality and profitable relationships with accounts and customers. • Responsible for managing a team of 15 personnel as well as training and professional development. • Increased SQI by 12% (74% to 86%)

Clarksville, Maryland, United States

This is an advanced management position involving Customer Service, Sales and Marketing, Finance, and Operations. Responsible for all daily operations, such as negotiating and maintaining rental contracts from start to finish. Create and maintain an office environment that stimulates growth, while professionally executing basic rental office operations, such as qualifying customers and maintaining positive client relationships. Also responsible for mid level operations, such as managing a fleet of 120+ cars and training and development of management trainees and Support personnel.

Responsible for four branches increasing demand, managing operations, and implementing ways to increase operating gross profit through custom marketing strategies. Responsible for hiring, training and motivating staff to improve satisfaction of service provided to increase probability of returning customers. Handling financial analysis and fleet management to implement profitability and future growth.

Eastern Shore, Md

Responsible for Customer Service functions such as scheduling, negotiating, managing and closing rental contracts. Responsible for branch sales, and handling tense interactions effectively and efficiently. Responsible for local marketing campaigns as well as brand image, and maintaining high levels of clear communication with customers, accounts, partners and team. Responsible for collecting and receiving funds for open and closed contracts including accounts receivables for multiple branches. Responsible for daily team operations including opening and securing office and managing personnel schedule, growth, and personnel development as well as support for near by team members in area branches. In addition, prioritizing team tasks and workload, identifying and understanding customer’s needs and trends to resolve problems, and continually analyzing fleet to maximize percentage on rent.

Salisbury, Maryland

Negotiation of sales orders, resolution of customer complaints and educate customers on new products and services.

Salisbury, Md

Negotiate and process bankcard applications, personal auto and home mortgages, as well as, facilitate contract closings. Interact with locally and nationally on behalf of customers to resolve their disputes efficiency and effectively. Serve as office notary of the public.

Bachelor'S Degree, Marketing

Bs, Marketing