Marcus Burks Email & Phone Number

Memphis, Tennessee, United States

• Provide technical support over phone and/or web to customers on hardware and software issues• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed• Determine requirements and/or root cause of technical issues by working with customers• Answer inquiries by clarifying desired information; researching, locating, and providing information• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions• Fulfill requests by clarifying desired information; completing transactions; forwarding requests• Ensure escalation situations are managed and corrected quickly and professionally• Drive customer satisfaction through service excellence• Work with other engineers, account managers and developers• Provide and contribute information such as fault triage and training materials• Attend and complete all required training and certification exams• Learn to be proficient in service and repair of all systems (current, new, and updates)

Memphis, Tn

Installation of POS (Point of Sale) electronic systems such as scanner scales, terminal/registers, register printers, hand scanners, touch screen monitors, credit card machines, and routers for retail facilityInstallation of Kroger clicklist systemInstallation of T-1 line software in order to update computers on the Kroger networkInstallation of Virtual System Analyst (VSA/VSAN) server migration in Virtual Store Architecture, main controller & co-controller, Junifer, iDirect cable box, routers, and 5412 switches into facility Electronic Control Room (ECR)Traveling and transporting electronic equipment for installation in the Delta division of KrogerElectronic Documentation of installation merchandise and travelInstalling computers and EPRN software updates for the Kroger PharmacyInstalling wireless network for Kroger mobile registerTroubleshooting, participation in staging and integration of IT hardwarePerform major and minor maintenance, repair, and system recovery of IT hardware Supervision of projects to ensure completion and proper functionPerforming Kroger Open Source Router Conversion, tiger conversion from fuel Control A unit to fuel Control B unit, and conversion of Control B to Panther fuel controller in the Kroger fuel centers in the Delta Division

Memphis, Tn

Stocking, completes inventory, shipping, and ordering suppliesOperate forklift and bob trucksUnload salvage trucksDelivers kroger equipment to kroger stores in the Delta Division Certified forklift license and F Endorsement license Install ballast and wiring on lighting fixturesElectricial Circuit board soldering

Memphis, Tn

Retrieve grocery cartsBag customers’ groceries

Memphis, Tn

Enforces aquatic center complex, ensure safety of patrons in and surrounding pool swimming and community areasMonitor pool activities to prevent accidents and drowning Maintain cleanliness of aquatic center and pool Knowledgeable of lifesaving techniques and CPR

Memphis, Tn

load/unload freight trucks

High School Diploma

Electronics Diploma, Electrical And Electronics Engineering