Marcus Young Email & Phone Number

United States

San Rafael, Ca

I direct the training and education programs at Boot Coffee Campus, combining my experience as a professional educator and trainer with my acumen as a coffee professional and entrepreneur. The success of my students and positive reviews is the measure of my success - whether they are learning independently by video, in interactive and collaborative eLearning sessions, or in person at our training facility. I developed and personally delivered a comprehensive in-person training program, organized and developed programs for guest instructors to deliver training, and continually developed online and eLearning platforms through coffeecampus.com and coffeecouress.com. I developed training programs in conjunction with various trade organizations which ensured Boot Coffee Campus was always one of the top performing facilities delivering this content, and pioneered the development and execution of online platforms and distributed "learning kits" to ensure student success in a variety of rigorous programs.

Volunteer member of competition committee and lecture commitee.

Santa Cruz, Ca

Portland, Or & Kigali, Rwanda

Successfully developed direct trade relationships between coffee producers and coffee roasters. A deep commitment to developing sustainable business relationships for coffee farmers and coffee roasters and helping roasters to identify and build innovative coffee lineups by coordinating product development efforts with producers in Africa and Latin America. Work with roasters and producers to implement price/risk management strategies that ensure both producers and roasters can benefit from C-market fluctuations.Partnering with members of the two-year-old Twongere Umusaruro and Nyampinga cooperatives in Rwanda to develop coffees appropriate for the specialty market. Utilizing stories of the cooperatives’ hard work and in conjunction with a dynamic team of agronomists and experts in coffee processing I developed and executed a multi-pronged strategy to bring these coffees to market. 1. Green coffee sales and direct trade relationships with roasters in the United States and Europe. 2. Built a direct to consumer and wholesale market for these cooperatives’ coffees within Rwanda. 3. Developed and managed roasted coffee sales to corporate office campus for global companies. These successes allowed me to direct the development of an innovate profit sharing model back to producers.

Portland, Oregon Area

RELATIONSHIP COFFEEAn Inclusive Supply ChainWe invest into our supply chain at every step, bringing innovative technology, training, and infrastructure to our partners. We link coffee growers to markets while building systems that bring high quality coffee to roasters. We operate with ultimate transparency, making sure all stakeholders are included in the conversation.Business BenefitsRelationship Coffee creates business value in a way that brings sustainability to scale. By spending time and money strengthening our supply chain, we ensure that our business is viable for long-term growth–and that we deliver consistent, traceable, quality beans to coffee roasters and fair, reliable incomes to coffee producers.

Portland, Oregon Metropolitan Area

During the launch of Wayfinding Academy I led workshops and classes geared towards Wayfinding Academy students and community members on topics including Social Enterprise, B-Corporations, and Corporate Social Responsibility.

Portland, Oregon Area

Pivotal to the launching of Central City Coffee, a social enterprise coffee company providing on-the-job training for formerly homeless employees. As Social Enterprise Project Manager at Central City Concern (CCC), I oversaw the development, execution, and operations of a job training program housed in a wholesale coffee roasting business. This enterprise provided on-the-job training for CCC’s formerly homeless clients. These trainee/employees learned through adult education theories and gained on-the-job skills in customer service and account management, product production and packaging, distribution, and sales, along with the myriad coffee skills needed to succeed in the industry.From training, sourcing green coffee, cupping, developing roast profiles, blending, brewing, training and managing an economically viable business; I called upon my education background, business acumen, relationships, creativity, palate, and experience every day. I am devoted to sharing the science, artisanship, and trends in specialty coffee while creating opportunities for personal and economic growth throughout coffee’s supply chain. I consult with retailers to grow their business through continuing coffee education, customer engagement, and coffee-centric events.

Portland, Oregon Area

Volunteer Consultant from May 2011 - October 2012 where I developed a business plan, financial models, and successfully secured funding to launch the enterprise.

Portland, Or

Consultant, trainer, and technical sales support. Developed and delivered training programs for and assisting coffee retailers to operate more efficiently, improve COGS, reduce waste and lower expenses, increase quality, and develop menus and new beverages. Coaching barista competitors and selecting coffees for competition. Coordination of community events, represent B&B at industry gatherings, regional and segment sales and marketing programs to ensure brand presence. Strategic direction direction and coordination for all electronic communications and online presence.Outside sales of high-end specialty coffee to coffeehouses, cafes, restaurants, grocery, and institutional accounts.

Operational and staff management of exceptionally high-volume café. I continually exceeded sales and cash-flow goals, increasing the revenue of one store by over 25%, largely through driving whole-bean sales (a high-profit and low labor sale). Responsibilities included developing staff, maintaining inventory, hiring, beating sales and budget goals, and customer service. I trained baristas in coffee and tea.

Managed the daily operations of the ticketing and retail departments, including scheduling, budgeting, hiring, sales, forecasting and planning, and customer service and retention. I represented Skibowl at trade shows and other regional sales events. Developed, managed the design team, and maintained Skibowl.com. Initiated successful email campaigns. Educated and trained employees on all software systems. Maintained network and administered all software at the resort.

Developed and managed client relationships, directed the web development projects, and managed the development team. Maintained customer satisfaction, sought and leveraged opportunities to increase sales, conducted client creative interviews, defined business processes for web applications. My projects were on-time and within budget. During my tenure billable hours increased from 30% to nearly 75%.

Member of the leadership team that determined and implemented the direction of the company. Managed the development of Internet based tools for the contract furnishings industry. I developed the user-interface through testing and interviews with current and potential clients, supervised programming staff, and developed end-user architecture. I orchestrated the development of Internet enabling tools for non-technical users of MS Office.

Denver, Colorado, United States

Secondary special education teacher for students with drug and alcohol addiction, psychiatric issues, and delinquency problems. Transitioned students to employment or their home school. Managed and mentored teaching assistants. Co-developed partnership with and taught snowboarding through the Snowboard Outreach Society to provide students new opportunities for positive outdoor activities.Taught writing and film, planned lessons, tutored students, participated in curriculum review and instructional design,assisted full-time faculty in lectures, and graded student work.

Bachelor'S Degree, English Language And Literature/Letters

Activities and Societies: LBGCA President

Graduate Study, Education, Special Education, Learning Technologies

Certificate - Social Entrepreneurship, Social Entrepreneurship

Activities and Societies: Impact EntrepreunersSchool of Business, Impact Entrepreneurs, Social Innovation Incubator, Vector Program member.

Post Baccalaureate Studies, Sculpture And New Genres