Marcus Yee Email & Phone Number

Chicago, Illinois, United States

• Implements and optimizes standardized protocols for client assessment and intervention, resulting in a 25% reduction in response time and ensuring efficient resource allocation, enhancing service delivery and client satisfaction levels• Develops comprehensive training materials and conducted sessions on conflict resolution, communication strategies, and stress management, resulting in enhanced team cohesion and productivity• Facilitates interdisciplinary collaboration by fostering open communication and leveraging diverse perspectives, resulting in innovative problem-solving approaches and improving client outcomes

Chicago, Illinois, United States

• Coordinates patient appointments and referrals, optimizing scheduling efficiency and reducing patient wait times by 20%, showcasing strong organizational and time management skills, resulting in improved patient access to care and satisfaction• Facilitates communication and care coordination among healthcare teams, contributing to a 25% improvement in interdisciplinary collaboration metrics, demonstrating effective teamwork, resulting in enhanced patient care satisfaction• Conducts training for new support staff on administrative procedures and electronic health record systems, facilitating smooth onboarding processes and ensuring staff competency, resulting in improved staff performance and efficiency

Chicago, Illinois, United States

ER registration coordinator who is the first point of contact for patients, and ensures they receive high-quality care in a timely manner. Answers many questions regarding patients' demographics, insurance, and financial assistance as needed. • Performs basic data analysis and statistics to improve performance and aid in patients’ finances.• Constructs reports, value analyses, and qualitative feedback to present to the manager for review.• Trains and develops new staff to allow for streamlined communication and increased productivity.• Effectively manages and prioritizes multiple tasks and documents quality patient registrations.• Analyzes customer relationship management to track interactions and improve the patient experience.• Verifies patient demographics into hospital registration and scheduling systems with 95% accuracy.• Assists 30 patients monthly with financial assistance applications, referred patients to appropriate departments, and responds to 50+ calls with scheduling and admitting requests.• Trains and develops new staff and develops techniques to allow for streamlined communication and increased productivity. • Administers and coordinates hospital procedures to the explanation of charges, billing, and reimbursement.

Chicago, Illinois, United States

• Cultivated and nurtured relationships with key healthcare professionals, delivering product presentations and educational seminars, resulting in a 15% expansion of the client base and increased brand recognition, demonstrating strong networking and communication abilities• Conducted product demonstrations and training sessions for healthcare professionals, showcasing product features and benefits, resulting in improved product understanding and increased adoption rates among target audiences• Established and maintained rapport with healthcare professionals through regular communication and engagement, facilitating productive collaborations and partnerships, resulting in increased referrals and business opportunities

• Implemented new methodologies and technologies to optimize laboratory processes, resulting in a 25% reduction in testing time, showcasing innovation and problem-solving skills, contributing to streamlined operations and improved productivity• Initiated quality control by conducting testing and analysis of finished products, ensuring compliance with standards, demonstrating attention to detail and adherence to protocols, resulting in enhanced product quality• Collaborated with cross-functional teams to address production challenges and quality issues, providing technical expertise and support to resolve issues promptly, resulting in improved production efficiency and reduced downtime

Orthodontic Assistant who provided high-quality dental care to patients in a fast-paced environment. Collaborated with an orthodontist, front desk staff, and other assistants to ensure patient care was delivered in a timely manner.• Educated patients on proper oral hygiene practices, resulting in a decrease in cavity rates among those seen within the past year.• Collaborated with front office staff to manage appointment scheduling and patient communication, reducing wait times by 10 minutes on average.• Assisted orthodontist with 100+ patient procedures weekly, ensuring all equipment and tools were properly sanitized and prepared for each appointment.• Developed a patient communication system to provide real-time updates on appointment availability and wait times, resulting in an 80% reduction in no-shows and improved patient retention rates.

Chicago, Illinois, United States

Emergency room technician who also functioned as a secretary who communicated effectively with clinical and administrative support staff to ensure patients received high-quality care and resources.• Developed and executed a comprehensive training program for secretaries and techs, resulting in improvement in efficiency and accuracy within the first quarter of launch.• Coordinated schedules and managed patient flow for an ER unit with a daily patient volume of 100+, resulting in a 20% reduction in wait times.• Implemented an efficient record-keeping system that reduced administrative errors by 15%, resulting in improved patient care and satisfaction.• Streamlined communication between patients, staff, and physicians by developing a centralized messaging system that led to a 30% increase in timely response to critical situations.• Collaborated with medical staff to create a comprehensive inventory of emergency medical equipment, ensuring that all necessary items were readily available for patient care.

Emergency Medical Technician who enjoys challenges and provides high-quality care during medical emergencies• Collaborated with fellow EMTs and hospital staff to maintain a safe and comfortable environment for patients, resulting in a patient satisfaction score of 95%.• Utilized advanced medical equipment and techniques to ensure patient privacy during transport to the hospital, leading to zero reported incidents of breach of confidentiality.• Collaborated with the medical team to reduce response time by 20% through the optimization of emergency vehicle routes and deployment strategies.Maintained 100% accuracy in completing patient documentation in accordance with HIPAA regulations, reducing the risk of potential legal fines or penalties.• Maintained 100% accuracy in completing patient documentation in accordance with HIPAA regulations, reducing the risk of potential legal fines or penalties.

Cybersecurity Workforce Certificate Training, Cybersecurity

Certificate, Ccna

AccelerateU CCNA Certificate Program.

Certification, Human Resources And Supervisory Mangement

Bachelor Of Arts - Ba, Psychology, 3.8

Activities and Societies: Honors: Magna Cum Laude (GPA: 3.8)Statistics and Research Methods I: Acquired expertise in basic descriptive.

Bachelor Of Science - Bs, Biology/Biological Sciences, General, 3.8

Bio 305 Writing Intensive Program General Ecology: Examined the factors and interactions that determine the distribution and abundance.

High School Diploma