Marc Tan Email & Phone Number

Nashville, Tn, Us

• Led cross-functional teams, including internal stakeholders, consultants, data administrators and web developers to coordinate new development initiatives, ensuring projects were delivered on time and aligned with strategic goals.• Developed detailed project plans, managed schedules and maintained ongoing communication with internal and external stakeholders.• Conducted comprehensive content audits and analytics to identify gaps and opportunities for improvement, resulting in enhanced user experience and more relevant, compelling web content.• Developed detailed user personas and journey maps informed by stakeholder interviews, customer insights and data analysis, providing a clear understanding of target audience behaviors and preferences to enhance customer experience and guide design and content strategy.• Expertly utilized GA4 and Looker Studio to analyze web performance data, delivering actionable insights to senior leadership and driving data-driven recommendations that significantly improved the customer journey and overall web experience.• Achieved top page rankings for key terms, consistently outperforming major media outlets such as ABC, CBS, CNN and top competitors.

• Identified a critical gap in the organization's communication strategy through thorough research, leading to the design and implementation of a cutting-edge solution, the Storm Tracker, that optimized the SEO potential of new content.• Integrated the Storm Tracker as a standard component of the overall marketing plan, collaborating with cross-functional teams to enhance visibility, improve organic traffic and align with broader business goals resulting in new pages in the top three search results.

Houston, Texas

Coordinated communication with homeowners, site supervisors, and program management and provided technical training and taught project management to the construction team. I problem-solved all instances in which there were technical roadblocks for site supervisors.

Rockport, Texas

Responsible for the planning, organization, and running of interior rebuild projects for homeowners who were affected by Hurricane Harvey. I led teams of 2 to 10 staff and unskilled volunteers in residential construction projects. I taught volunteers how to install drywall, mud and tape, texture (roll and spray), paint, install laminate floors, interior and exterior doors, kitchen cabinets, countertops, sinks, toilets, and trim. Communicated tasks and expectations clearly to team members, providing effective technical training. I was the primary trainer for Site Supervisor Trainee program emphasizing organization, workflow and site management.

Milwaukee, Wisconsin

I was a Public Ally, an AmeriCorps Member, partnered with the Boys & Girls Clubs of Greater Milwaukee at Zablocki Elementary School's Community Learning Center (CLC).• Assessed and evaluated member needs and interests; develop site programs, activities and services to meet needs, ensuring that decisions are informed by member culture and voice• Assisted with the development and implementation of CLC programs to ensure programs and activities are consistent with grant requirements• Created sustainable community partnerships that support the objectives of the site

Nassau, New York

Brookfield, Wisconsin

• Utilized CRM to build customer profiles and ensure data integrity• Worked directly with the senior sales leadership team to develop interactive reporting tools• Critically analyzed data and produce reports for sales analysts and department director• Produced a step-by-step CRM reference guide for corporate training

Milwaukee, Wisconsin

• Developed social media marketing plan, goals, and strategy• Managed social media profiles through audience engagement and content development• Created profile personas to develop personality and identity• Assisted with website programming and interface design

Pewaukee, Wisconsin

• Utilized advanced selling skills to build ongoing customer relationships• Drove profitable growth to achieve individual and department goals• Provided customers with solutions based on extensive product knowledge and understanding of their needs

West Allis, Wisconsin

• Promoted teamwork and problem solving by organizing structured activities• Active participant in community instructional programs• Served as a role model and leader for youth in kindergarten through high school

West Allis, Wisconsin

• Responsible for balancing the daily sales with register reports, and delivering money to store safe• Cross-trained and supervised associates across multiple departments• Provided customers with solutions based on extensive product knowledge and understanding of their needs• Managed team of 5-7 sales associates to deliver outstanding customer service

Camarillo, California

• Worked with national sales team to develop selling strategies• International travel to establish distinct brand identity• Product photographer featured in Footwear News magazine with photos selected for online publication• Produced fall catalog from concept through production that showcased new products to be shown at the annual World Shoe Accessories Show

Bachelor Of Science (B.S.), Business Management, 3.72

Activities and Societies: Phi Beta Lambda

Education record

Two quarter study abroad program in Florence, Italy through the Milwaukee School of Engineering. Was immersed in Italian culture for 5.

Graphic Communications