Purchase processes realization, including tenders, purchase orders, agreement creation and actualization, vendor management, negotiations, internal customer service. Among completed projects are: - new www service- external IT employees acquisition in traditional (T&M) and agile models (singular competences, teams, scrum teams)- systems, e.g. content management- outsourcing, e.g. ATM network- consulting, e.g. IFRS 9- licenses- information services

PM in ATM outsourcing project. Responsible for deadlines, machines migration, rebranding, system solutions.

ATM (equipped with BNA) & TCD management on costs, income, uptime and functionality.Budget creation & management, forecast, reserves and cost optimization.Fixed assets management regarding amortization and liquidation.Formulating requirements, assumptions and participation in bank's merge project, e.g. ATM & authorization system rellocation to Poland, Bank's main system exchange, creating new reconciliation schemes and accountancy of ATM transactions regarding new processes and systems.Participating in projects development with reference to card transactions (acquiring & issuing) regarding requirements, functional specifications, test scenarios execution.Internal (to: Management Board, Top Management) and external (NBP, Visa, MasterCard) reporting.Implementation of controls in external vaults in terms of compliance, cash safety rules, ATM & TCD cassettes value and conducted processes (cash refilling, settlements and cassettes storage).Escalations operating, contract negotiations with third parties.Supporting branches employees and central units regarding ATM & card transactions.Analyzing financial & technical ATM sector for further development.Team management and support in:• daily affairs (network monitoring, complaints, costs control, marketing campaigns, reporting)• procedures • HR related issues• project realization (e.g. ATM replacement, additional security systems & devices installation)

Managing third companies dealing with the Bank in terms of POS, embossers, ATMs and TCDs. Establishing & implementing new projects, e.g. Visa/ MC certifications, external monitoring system of TCDs, application to store and archiving photos from ATM, application to implement personalized advertisement campaigns displayed on ATM screens, H2H with external ATM network).Budget creation & management, cost control.Team coordination on monitoring, uptime, services control (following up contract implementation), cost control, support to other bank units, handling complaints.Supporting other units operations within a project (Card Team regarding cards issuing, personalization & mailing; Settlements Team regarding accounting schemes, non-compliance settlement, new services, e.g. Cash flow in ATMs & TCD reporting).Bank representation in civil claims regarding the bank's system & procedures functionality in card area.

ATM system monitoring.Payments control.Reporting and instructing.FLM & SLM companies management

Customer services via phone provided for PKO BP S.A. Bank clientsPreparation of customer of OFE Bankowy transferOperating the Government Compensation Scheme in reference to the Law from March 6th, 1997