Marelya Walker Email & Phone Number

Houston, Tx, Us

• Lead and mentor a team of Customer Success Specialists to ensure high performance and professional growth.• Proactively engage with customers post-sale through app delivery and product adoption.• Collaborate with Solutions Consultants and Configuration Specialists to deliver a quality onboarding experience.• Educate customers on core platform features, emphasizing their benefits and value.• Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.• Conduct tailored training sessions, guiding customers on effective platform usage.• Gather and relay customer feedback to refine and optimize configuration for maximum adoption.• Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.• Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.• Regularly update the Customer Success Manager on customer interactions, feature adoption rates, and any significant feedback.• Oversee project timelines, ensuring successful completion of customer onboarding and training.• Coordinate cross-functional teams to ensure seamless execution of customer success initiatives.• Maintain and update the customer success playbook, ensuring it reflects current best practices and strategies.• Handle customer escalations promptly and effectively, ensuring swift resolution and maintaining customer satisfaction.

• Assisted customers with software adoption and optimization.• Conducted regular check-ins and provided ongoing support to ensure customer satisfaction.• Collaborate with Solutions Consultants and Configuration Specialists to deliver a quality onboarding experience.• Regularly communicated with clients via weekly meetings, emails, and calls.• Collected and analyzed customer feedback to improve service delivery.• Coordinated with internal teams to address customer needs and issues promptly.

• Delivered tailored training and creative solutions to new customers for effective software implementation.• Ensured customer understanding of software benefits and functionalities to optimize their business operations.• Regularly communicated with clients via weekly screen-sharing meetings, emails, and phone calls.• Monitored client progress, maintaining efficient workflows and encouraging active participation in the setup process.• Managed multiple implementation projects simultaneously, adhering to project timelines and client requirements.

• Utilize pet care experience and Gingr software knowledge to provide creative solutions to improve business operations for our customers• Provide step-by-step instructions to Gingr users, including screenshots and video recordings as reference• Compose and publish knowledge base articles and guides for software solutions• Resolve software issues by using the Zendesk customer service software to respond to support tickets, live chat sessions, and provide phone support• Report software bugs or feedback to the product team using the Jira project management system • Assist customers by utilizing the Zoom platform to provide video communications while screensharing• Maintain an efficient workflow by setting priorities and multitasking while remaining proficient

Houston, Texas

Leading the daily operations, programs, and staff of Houston’s premier training resort to deliver high quality guest care and exceptional customer experience. • Leadership development and team building• Recruit, hire, onboard, mentor and enforce disciplinary actions• Coordinate team resourcing and scheduling• Lead marketing strategy and brand refresh for sales generation• Draft and manage policies, procedures and contracts• Standardize client experience via account management software• Elevate client experience via communications, support and store maintenance• Manage operations budget

•Engaged students using total physical response, props, songs and games to supplement prepared curriculum •Worked with students ages 5 to 12 to develop English speaking, reading, and writing skills •Provided parents with clear and positive feedback including goals to improve student proficiency

•Provided overnight care including dog walks, fed meals, refreshing water bowls, light grooming, and play and cuddle time •Administered medications as needed•Communicated with owners about behavioral updates and sent daily photographs

Houston, Tx

Coordinating the daily workflow—customer service, appointments, retail inventory and transactions—for a fast-paced animal hospital.• Coordinated boarding reservations and medical appointments• Improved team workflow efficiencies• Documented client medical and billing records• Discharged patients, handling financial transactions• Processed daily and weekly accounting reports

Houston, Tx

Educating the public about the non-profit animal shelter programs, adoption procedures and admission requirements, as well as dispatching emergency rescuers to animal cruelty reports.• Educated visitors about adoptions and animal surrenders• Administered adoption, admission and donation transactions• Managed appointments and customer inquiry responses• Determined animal cruelty reports and dispatched emergency rescuers

Harlingen, Tx

•Monitored behavior and performance of at-risk 9th graders•Developed and organized career centered presentations and enrichment activities•Constructed quarterly reports for administrators and school board members•Counseled and oversaw over 140 students and parents

Assisted customers by providing advice, styling tips, and retaining knowledge of salesOperated a touch screen cash register to ring up purchasesMaintained the visual appeal of the store by organizing displays, cleaning fitting rooms, and folding clothesProvided a high standard of positive customer servicePromoted a safe working and shopping environment to maximize the shopping experience Assisted in the maintenance of inventory on the sales floor as well as the stockroom

Master Of Business Administration (Mba), Supply Chain Management, A

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Bachelor Of Liberal Studies