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Fulvio Marfoni Email & Phone Number

Global Knowledge Management Strategies @ HP Support at HP
Location: Amsterdam, North Holland, Netherlands 9 work roles 2 schools
1 work email found @hp.com 1 phone found area 650 LinkedIn matched
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Work email f****@hp.com
Direct phone (650) ***-****
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Current company
HP
Role
Global Knowledge Management Strategies @ HP Support
Location
Amsterdam, North Holland, Netherlands

Who is Fulvio Marfoni? Overview

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Fulvio Marfoni is listed as Global Knowledge Management Strategies @ HP Support at HP, based in Amsterdam, North Holland, Netherlands. AeroLeads shows a work email signal at hp.com, phone signal with area code 650, and a matched LinkedIn profile for Fulvio Marfoni.

Fulvio Marfoni previously worked as Global Knowledge Management Strategies at Hp and Global Content & Localisation Strategies at Hp. Fulvio Marfoni holds Electonica from Politecnico Di Milano.

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Email format at HP

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{first}.{last}@hp.com
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Profile bio

About Fulvio Marfoni

Fulvio is looking after Knowledge Management Strategies within HP’s Global Support Organization, covering among other things, all HPI Support digital capabilities servicing over 500 million users a year.A strategist with substantial ( 20+ years ) Digital ( content, knowledge, web and on-product ) experience, Fulvio is experienced in the different areas of Content strategy, Knowledge management and deployment, Global Localisation strategies as well as Mobile deployment and interactions.Developed the next generation Enterprise Content Management System for HPI, including KM Strategy (CX, Content Repositories, DITA models, Dynamic DITA rendering), capabilities development and overall roadmap of the largest technology overhaul in HP’s web history.This include Taxonomy management processes and system, a new DITA based Content Management System as well as “Knowledge as a Service” APIs to support various Web services and On-Product capabilities.Specialties:- Translation & Localisation- Digital Customer Experience- Driver of creative change- Proven leadership in global, multi-cultural team environments at multiple levels, bridging the gap between Senior management, strategy and programs.- Well versed with a wide range of strategies and technologies including, among others, Localization, CRM,Social Media, Web technologies and Content and Knowledge management.

Listed skills include Program Management, Strategy, Crm, Localization, and 45 others.

Current workplace

Fulvio Marfoni's current company

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HP
Hp
Global Knowledge Management Strategies @ HP Support
1344 Crossman Ave. Sunnyvale, CA 94089-1113
Website
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9 roles · 30 years

Fulvio Marfoni work experience

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Global Knowledge Management Strategies

Current
Hp

Palo Alto, CA, US

Responsible, at World Wide level, for Knowledge Management Strategies ( which include Content, Localisation and Rich Media strategies), for assisted and un-assisted HPI Global Support.Member of HP Digital council ( hp.com, Social and Mobile ).Currently developing the next generation Enterprise Content Management System for HPI including KM Strategy (CX.

Jun 2014 - Present

Global Content & Localisation Strategies

Hp

Palo Alto, CA, US

Responsible, at World Wide level, for Content and Localisation strategies, for assisted and un-assisted PPS Support.Member of HP Digital council ( hp.com, Social and Mobile ).Currently driving DITA adoption in the HP Support environment.

Nov 2012 - Jun 2014

Global Consumer Support Localisation & Mobile Strategies

Hp

Palo Alto, CA, US

Responsible, at World Wide level, for localisation and mobile strategies, related to un-assisted consumer support.This include recommendation to consolidate properties, to obtain an "adaptable user experience, able to support multiple form factors and devices.Member of HP Digital council ( hp.com, Social and Mobile ).

Nov 2011 - Nov 2012

Global Consumer Support Localisation Strategies

Hp

Palo Alto, CA, US

Responsible for Global Consumer Localisation Strategies, in assisted and un-assisted spaces.Implemented a customised Termbase solution to manage "short strings" for Customer care ( online support for Consumers). to be able to leverage these strings in the full T&L workflow, as well as to streamline the maintenance processes.Involved with the New Generation.

Jan 2008 - Nov 2011

Business Process Architect Emea, Ipg Consumer Support

Hp

Palo Alto, CA, US

Current Responsibilities:- Definition of future state Architecture and Strategy for Un-assisted Consumer Support, facilitating and driving the topic in Consumer Support EMEA across the organisations.- GAP Analysis, opportunity identification and strategy development towards that future state, translating the strategy into actionable plans and drive them.

Dec 2006 - Feb 2008

World Wide Localisation Manager Consumer E-Support

Hp

Palo Alto, CA, US

  • Responsible for Translation and Localisation for On Line Consumer Support, World Wide, within Hewlett-Packard.
  • Envisioned, designed and managed the implementation of On-line Customer Support, in 16 Languages, for HP Consumer Support.This web section has just have been named one of the 10 best worldwide Support Websites by two.
  • Envisioned and managed the implementation of processes to generate and gather Global Content (Plain English), to reduce Translation and Localisation turn around time and overall costs.
  • Initiated processes to utilise Controlled Language approach, to maximize content consistency (terms and messages) and to further improve overall content quality and localisability.
  • Planned and managed the creation of a Terminology Management system within Hewlett Packard.
  • Defined Country / Language standards within Hewlett-Packard.
Oct 1999 - Nov 2006

Customer Experience Owner Public On-Line Services

Hp

Palo Alto, CA, US

-Responsible for Customer Experience on EMEA public on-line services, such as Web, HP-First and BBS.-Member of Consumer Support Council and of former Commercial Support Council.-Designed and led major projects like European Service Locator project, European Reseller Locator, Support guide, Localization and E-mail support.-Responsible for European Service.

1997 - 1999 ~2 yrs

Consumer Consultant, Electronic Support Delivery

Hp

Palo Alto, CA, US

-Responsible for web support development for Consumer products within EMEA.-Developed HP Vectra 500 and HP CD Labeler section, plus part of the HP DeskJet support section.-Active member of EMEA Consumer Council.

1996 - 1997 ~1 yr

Different Positions

Hp

Palo Alto, CA, US

Different positions within HP, mainly within Test and Measurement (now Agilent)

Apr 1982 - 1996
Team & coworkers

Colleagues at HP

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2 education records

Fulvio Marfoni education

Electonica

Politecnico Di Milano

Perito, Electronics

Istituto Tecnico Feltrinelli
FAQ

Frequently asked questions about Fulvio Marfoni

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What company does Fulvio Marfoni work for?

Fulvio Marfoni works for HP.

What is Fulvio Marfoni's role at HP?

Fulvio Marfoni is listed as Global Knowledge Management Strategies @ HP Support at HP.

What is Fulvio Marfoni's email address?

AeroLeads has found 1 work email signal at @hp.com for Fulvio Marfoni at HP.

What is Fulvio Marfoni's phone number?

AeroLeads has found 1 phone signal(s) with area code 650 for Fulvio Marfoni at HP.

Where is Fulvio Marfoni based?

Fulvio Marfoni is based in Amsterdam, North Holland, Netherlands while working with HP.

What companies has Fulvio Marfoni worked for?

Fulvio Marfoni has worked for Hp.

Who are Fulvio Marfoni's colleagues at HP?

Fulvio Marfoni's colleagues at HP include Manthan Patel, Davinia Font Calafell, Mba And Phd, Yeret Espinoza Reyes, Mary Jo Malarkey, and Bill Garner.

How can I contact Fulvio Marfoni?

You can use AeroLeads to view verified contact signals for Fulvio Marfoni at HP, including work email, phone, and LinkedIn data when available.

What schools did Fulvio Marfoni attend?

Fulvio Marfoni holds Electonica from Politecnico Di Milano.

What skills is Fulvio Marfoni known for?

Fulvio Marfoni is listed with skills including Program Management, Strategy, Crm, Localization, Content Management, Management, Translation, and Business Process.

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